Year No. Offer Mode Description Cred. Pts 01 55035 S2 X KNOWLEDGE MANAGEMENT 1.00
The climate of rapid technological change which that characterises modern society and the desire for increased efficiency and effective decision making in today's business have resulted in many organisations beginning to understand that the knowledge of their employees is their most valuable asset. In recent times, innovative organisations are endeavouring to actively manage how organisational knowledge can be used more effectively on a day to day basis. Research reveals that knowledge will be the modern corporation's most valuable resource in the future. It is therefore crucial that tertiary courses provide the postgraduate student with the skills to understand and manage organisational knowledge. This unit enables students to gain an understanding of Knowledge Management (KM) concepts and their practical application. Using an information management viewpoint, students examine concepts of KM from perspectives including decision support, document management, and organisational and management theory. The unit explores explicit and implicit tacit knowledge, and techniques for modelling knowledge in decision-making processes. Topics include: definitions and characteristics of KM; knowledge versus data and information; decision support and KM; workflow approaches to KM; developing knowledge systems: evaluation of the knowledge requirements of organisations; knowledge elicitation techniques; techniques for validation of knowledge; strategies for applying KM in organisations.
On successful completion of this unit students will be able
to:
Description Weighting(%)
- Knowledge within the organisation 20.00
- The Process of Knowledge Management 20.00
- Enablers of Knowledge Management 20.00
- Making practical use of knowledge 10.00
- Getting started in Knowledge Management 20.00
- Knowledge Management Software 10.00
Summers, J. & Smith, B., (eds) 2001, Faculty of Business
Communication Skills Handbook, 4th edn, Faculty of Business, USQ,
Toowoomba, Qld.
Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the unit and enrich their learning experience.
Baets, W.R.J. 1998, Organisational Learning and Knowledge
Technologies in a Dynamic environment, Kluwer Academic Publishers:
Dordrecht.
Cortada, J.W. and Woods, J.A. 2000, The Knowledge Management Yearbook
2000-2001, Boston, USA: Butterworth Heinemann.
Davenport, T.H.& Prusak, L. 1997, Information Ecology, Oxford
University Press, New York.
Giannetto, K. and Wheeler, A. 2000, Knowledge Management Toolkit,
Hampshire, England: Gower Publishing Limited.
Liebowitz, J. 1999, Knowledge Management Handbook, Boca Raton: CRC
Press.
Liebowitz, J. and Beckman, T. 1998, Knowledge Organizations: What
Every Manager Should Know, Boca Raton: St Lucie Press.
Malhotra, Y. 2000, Knowledge Management and Virtual Organizations,
Hershey USA: Idea Group Publishing.
Stewart, T, 1997, Intellectual Capital: The New Wealth of
Stewart, T, 1997, Intellectual Capital: The New Wealth of
Management Systems for Business, Westport, Connecticut: Quorum Books.
Tissen, R., Andriessen, D. & Deprez, F.D. 1998, Value-Based Knowledge
Management.
Webb, S.P. 1998, Knowledge Management: Linchpin of Change, London:
The Association for Information Management.
ACTIVITY HOURS Directed Study 165
No *F/S Marks Due Description Wtg(%) LBL WWW 1 S 20.00 24/08/01 ASSIGNMENT 1 20.00 Y N 2 S 30.00 12/10/01 ASSIGNMENT 2 3040.00 Y N 3 S 50.00 END S2 3 HOUR EXAMINATION 5040.00 N N
1 To obtain a pass in a unit, students must normally: obtain a
passing mark in aggregate for the unit's assessment items; and
obtain a passing mark in the examination; and submit genuine
attempts for the items of assessment.
2 The due date of an assignment is the date by which a student must
submit the assignment to the University, and is normally that
defined in the relevant unit specification.
3 Students should organise their affairs to ensure that they meet
due dates for all assignments. Extensions will be granted only
under exceptional extenuating circumstances, normally involving a
significant medical condition. Work commitments would not
normally constitute exceptional extenuating circumstances.
4 Students may apply for an assignment extension either by
application to the Unit Leader before the due date or by
including application with the submitted assignment after the due
date. Such applications should be in writing and include
supporting documentary evidence. The authority for granting
extensions rests with the relevant Unit Leader.
5 All assignments submitted after due dates without appropriate
extension approvals or after approved extension dates may be
penalised up to a maximum of 20% of the assigned mark per work
day.
6 Students must retain a copy of all assignments which must be
produced if/when required by the Unit Leader.
7 Unit weightings of topics should not be interpreted as applying
to the number of marks allocated to questions testing those
topics in an examination paper.
8 Unless otherwise directed by the Unit Leader, all written and
oral assignments submitted by students must conform to the
guidelines laid out in the {Communication Skills Handbook}. Any
work not prepared in accordance with these guidelines may be
subject to penalty or requirement for resubmission.
9 Any appeal against the award of a grade in the unit will be
conducted in accordance with University Regulations. These
Regulations are published in the University Handbook.
10 If students are unable to attend a nominated USQ examination
centre, an examination fee may apply.