• Semester 2 (External)

Synopsis

The  climate  of  rapid technological change which that  characterises
modern  society and the desire for increased efficiency and  effective
decision   making   in  today's  business  have   resulted   in   many
organisations  beginning to understand that  the  knowledge  of  their
employees  is  their most valuable asset. In recent times,  innovative
organisations  are endeavouring to actively manage how  organisational
knowledge can be used more effectively on a day to day basis.

Research reveals that knowledge will be the modern corporation's  most
valuable resource in the future. It is therefore crucial that tertiary
courses provide the postgraduate student with the skills to understand
and manage organisational knowledge.

This  unit  enables  students  to gain an understanding  of  Knowledge
Management  (KM)  concepts and their practical application.  Using  an
information management viewpoint, students examine concepts of KM from
perspectives  including  decision support,  document  management,  and
organisational and management theory. The unit explores  explicit  and
implicit  tacit knowledge, and techniques for modelling  knowledge  in
decision-making    processes.   Topics   include:   definitions    and
characteristics of KM; knowledge versus data and information; decision
support  and  KM;  workflow  approaches to  KM;  developing  knowledge
systems:  evaluation of the knowledge requirements  of  organisations;
knowledge   elicitation  techniques;  techniques  for  validation   of
knowledge; strategies for applying KM in organisations.