5. Quality Systems
5.1 What is Quality?
5.2 Total Quality Management
5.3 Responsibility for Quality
5.4 Why Introduce Quality Systems?
5.5 Quality Systems in Civil Engineering Construction
5.5.1 Quality Control
5.5.2 Quality Assurance
5.6 Implementing Total Quality Management
5.7 The Format of a Quality System
5.7.1 The Quality Manual
5.7.2 The Procedures Manual
5.7.3 Job Instructions
5.7.4 Quality Plan
Page last modified 25 June2002.