|
| |
- Birch, D. 2001, Tangible rewards and employee empowerment in the hotel
sector, published in the Proceedings of ServSig conference, Sydney, 26-28
May.
- Birch, D. & Perry, C. 1997, The impact of rewards on employee empowerment
in the services sector, published in the Proceedings
of Australian and New Zealand Marketing Educators’ Conference, vol. 3,
eds. Peter W. Reed, Sandra L. Luxton and Michael R. Shaw, Department of
Marketing, Monash University, Melbourne, 1-3 December, pp.1369-85.
|