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Associate
Professor Aileen Cater-Steel
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Welcome to my
Home Page
I am an Associate Professor in Information Systems in the School of Information Systems, Faculty of Business, University of Southern Queensland, Toowoomba, Queensland, Australia. Publications All my publications can be accessed from USQ’s e-prints repository. This link will select papers that I have authored, or papers in books I have edited. Research Interests
My research interests: Ø
IT Service Management Improvement: IT
Infrastructure Library (ITIL) and ISO/IEC 20000 adoption research with Dr
Wui-Gee Tan and Prof Ø IT Governance. Ø Research supervision Ø
Software Process Improvement – with Prof Ø Organisational and National Culture. I have published on these research topics in Australian and internationally recognised and peer-reviewed journals, books and conferences. As Chair of the School of Information Systems Research & Higher Degrees Committee, I strive to foster and encourage research by staff members. Currently I am researching the adoption of ITIL. USQ achieved a Linkage grant from the Australian Research Council (ARC) in conjunction with Queensland Health and itSMF. Francis Gacenga is working towards a PhD based on the project about benefits realisation associated with ITIL adoption. USQ is the preferred research partner for itSMF. As well as surveys at itSMF conferences, with my colleagues I have conducted interviews with many service managers in Australia, USA and UK. I have extended the USQ ITSM research group to include international researchers interested in IT Service Management including Dr Sue Conger (Dallas), Dr Jon Iden (Norway), Dr Neil McBride (UK), Dr Axel Hochstein (Switzerland), Assoc Prof Carol Pollard (Appalachian State),Claus-P Praeg (Stuttgart) and Elisabeth Frisk (Sweden).
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Dr Aileen Cater-Steel Email: caterst@usq.edu.au Telephone: +61 7 4631 1276 Room No: T343
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