USQ aspires to an organisational climate where all students, employees and partners feel confident and comfortable about raising concerns or making legitimate and grounded complaints.
In accordance with the University's Procurement Procedure, the University will maintain a fair, equitable and non-discriminatory process for addressing Complaints and concerns raised about University Procurement activities in accordance with the USQ Complaint Management Framework.
The University encourages informal resolution of issues in the first instance. For example, an Employee Authorised to Purchase will attempt to resolve Complaints where possible, by providing more information. Communications regarding Complaints will be kept as signed and dated file notes.
If informal resolution is not successful, a Complaint may be made in writing to the Manager (Procurement) or, if the Complaint is about the Manager (Procurement), to the CFO.
Complaints about Procurement activities will be investigated by the Manager (Procurement), CFO or another University Member as appropriate.