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Academic Services Division

Deputy Vice-Chancellor’s Office (Academic Services)

The Deputy Vice-Chancellor (DVC) & Chief Information Officer, Professor Ken Udas, is supported by a small team who work to assist the activities of the DVC and senior members of the Academic Services Division.

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Information and Communication Technology Services

Information and Communication Technology Services (ICT) is committed to providing leading-edge ICT systems and services to support and enhance the quality of learning, teaching, research and collaborative communities, via flexible distance and on-campus solutions.  Our goal is to increase client satisfaction, systems and services stability and increasingly enable access the tools and information required. ICT continues to implement and promote service and support initiatives that provide flexibility as an integral component of its culture.

Client Services

Provides client-focused, sustainable, high-quality services and support to students and staff, no matter where they are located.  This includes but is not limited to: student and staff training in relevant programs and systems; computing and mobile devices; teaching spaces, desktop refresh; learning and teaching systems support; video conferencing.

Infrastructure Services

Provides services to all USQ staff, local, national and international students, online and across three campuses. Responsibilities include: systems infrastructure (database/document repository administration, monitoring and support), high performance computing systems, network infrastructure (voice & data), enterprise infrastructure, enterprise applications; and information security (security controls to protect confidentiality and integrity of USQ systems and data) to enable a seemless learning and teaching. 

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Pro Vice-Chancellor Office (Scholarly Information & Learning Services)

The Pro Vice-Chancellor’s Office (Scholarly Information and Learning Services) provides leadership and administrative oversight of the University Library Services, Office for the Advancement of Learning and Teaching and the Digital Life Lab.

Scholarly Information and Learning Services partners with the University communities of learners, teachers and researchers to enable excellence in learning, teaching and research.

USQ Library

Helps catalyse creativity and innovation by connecting staff and students to information and services that enable learning and research success. The library provides access to scholarly information, support for developing digital fluencies, information and academic literacies and research skills, as well as physical and online spaces for informal and formal learning.

Office for the Advancement of Learning and Teaching (OALT)

Actively participates in shaping the way the University defines and meets its learning and teaching goals. It provides support, advice and resources to help USQ academics develop their learning and teaching skills, knowledge, scholarship and practice to provide quality educational experiences that blend access with excellence to provide students opportunities of personal learning success.

Digital Life Lab (DLL)

Is a research and practice hub that explores and understands how digital technologies transform our social relationships and cultural practices, creating new problems but also providing novel opportunities to address societal challenges. The Lab engages in applied discovery and is an incubator of ideas and applications. From the Lab’s research and practice will come the innovations needed to inform, and transform, how people and communities can live digitally.

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