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MGT1200 Business Communication

Semester 2, 2012 On-campus Toowoomba
Units : 1
Faculty or Section : Faculty of Business and Law
School or Department : School of Management and Marketing

Contents on this page


Examiner: Sue McKinnon
Moderator: Heather Maguire

Other requisites

Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Students are required to monitor course announcements and discussion forums on the Moodle Study Desk on a regular [minimum twice weekly] basis and contribute appropriately. Current details of computer requirements can be found at //


This course examines the underlying principles of communication theory and its application to, and impact on, organisational practice. Students will be introduced to a range of situations in which communicative competence is important; explore models and techniques which will enhance their understanding of the communication process and develop practical skills in written, verbal and non-verbal forms of business communication.


On completion of this course students will be able to:

  1. develop an understanding of the process of workplace communication and demonstrate active listening techniques
  2. demonstrate a high level of business writing skills in a variety of contexts
  3. display effective oral communication techniques for planned public speaking projects and business presentations
  4. apply knowledge of non-verbal communication processes, listening skills and interviewing techniques to realistic business situations
  5. describe techniques for enhancing interpersonal and group communication performance
  6. demonstrate an understanding and application of self-developed skills for conducting research of primary and secondary data
  7. prepare written materials aimed at large audiences and using persuasive writing techniques
  8. critically comprehend reports and business-related articles
  9. demonstrate non-sexist and non-discriminatory language and effective communication in the business environment
  10. develop an awareness of the impact on organisations of electronic communication.


Description Weighting(%)
1. Theory of business communication and negotiation skills 15.00
2. Development of effective business writing skills, including letters, memos and reports including an awareness of the impact of electronic communication 20.00
3. Oral communication skills in a business context including business proposals and public speaking 15.00
4. Non-verbal communication, listening skills and interviewing techniques 10.00
5. Interpersonal and group communication 10.00
6. Research skill and critical comprehension development 10.00
7. Writing for large audiences and persuasive writing techniques 10.00
8. Use of non-sexist and non-discriminatory language and effective intercultural communication 10.00

Text and materials required to be purchased or accessed

ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (

Please contact us for alternative purchase options from USQ Bookshop. (

  • Dwyer, J 2009, Communication in business: strategies and skills, 4th edn, Pearson Education, Frenchs Forest, New South Wales.
  • Summers, J & Smith, B 2010, Communication skills handbook, 3rd edn, John Wiley & Sons, Milton, Queensland.

Reference materials

Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the course and enrich their learning experience.

Student workload requirements

Activity Hours
Assessments 40.00
Directed Study 125.00

Assessment details

Description Marks out of Wtg (%) Due Date Notes
ASSIGNMENT 1 25 25 17 Aug 2012 (see note 1)
ASSIGNMENT 2 10 10 14 Sep 2012 (see note 2)
ASSIGNMENT 3 25 25 05 Oct 2012 (see note 3)
2-HOUR EXAMINATION 40 40 End S2 (see note 4)

  1. written formal report
  2. online peer assessment
  3. public speaking presentation and supporting materials
  4. The examination is scheduled to be held in the end-of-semester examination period. Students will be advised of the official examination date after the timetable has been finalised.

Important assessment information

  1. Attendance requirements:
    It is the students' responsibility to attend and participate appropriately in all activities (such as lectures and tutorials) scheduled for them, and to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration.

  2. Requirements for students to complete each assessment item satisfactorily:
    To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks. (Depending upon the requirements in Statement 4 below, students may not have to satisfactorily complete each assessment item to receive a passing grade in this course.)

  3. Penalties for late submission of required work:
    If students submit assignments after the due date without prior approval of the examiner, then a penalty of 5% of the total marks gained by the student for the assignment may apply for each working day late up to ten working days at which time a mark of zero may be recorded.

  4. Requirements for student to be awarded a passing grade in the course:
    To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.

  5. Method used to combine assessment results to attain final grade:
    The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course.

  6. Examination information:
    This is a restricted examination. Candidates are allowed access to specific materials during the examination. The only materials that candidates may use in the examination for this course are (i) Writing materials: non-electronic and free from material which could give the student an unfair advantage in the examination; (ii) Translation dictionaries: with the examiner's approval, candidates may, take an appropriate non-electronic translation dictionary into the examination. This will be subject to perusal and, if it is found to contain annotations or markings that could give the candidate an unfair advantage, it may be removed from the candidate's possession until the appropriate disciplinary action is completed.

  7. Examination period when Deferred/Supplementary examinations will be held:
    Any Deferred or Supplementary examinations for this course will be held during the next examination period.

  8. University Student Policies:
    Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at

Assessment notes

  1. Assignments: (i) Students must retain a copy of each assignment submitted for assessment. This must be produced within 24 hours if required by the examiner. (ii) In accordance with university policy, the examiner may grant an extension of the due date of an assignment in extenuating circumstances.

  2. Referencing in assignments: Harvard (AGPS) is the referencing system required in this course. Students should use Harvard (AGPS) style in their assignments to format details of the information sources they have cited in their work. The Harvard (AGPS) style to be used is defined by the USQ Library's referencing guide at //

  3. Course weightings: Course weightings of topics should not be interpreted as applying to the number of marks allocated to questions testing those topics in an examination paper.

  4. Deferred work: Students who, for medical, family/personal, or employment-related reasons, are unable to complete an assignment or to sit for an examination at the scheduled time may apply to defer an assessment in a course. Such a request must be accompanied by appropriate supporting documentation. One of the following temporary grades may be awarded IDS (Incomplete - Deferred Examination); IDM (Incomplete Deferred Make-up); IDB (Incomplete - Both Deferred Examination and Deferred Make-up).

  5. Make-up work: Students who have undertaken all of the required assessments in a course but who have failed to meet some of the specified objectives of a course within the normally prescribed time may be awarded the temporary grade: IM (Incomplete - Make up). An IM grade will only be awarded when, in the opinion of the examiner, a student will be able to achieve the remaining objectives of the course after a period of non directed personal study.

Other requirements

  1. E-mail and Internet access: Students will require access to e-mail and Internet access to UConnect for this course. It is required that students monitor and participate in the various forums on the Moodle course study desk.