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CDS1001 Human Relations and Communications

Semester 1, 2016 External
Units : 1
Faculty or Section : Faculty of Health, Engineering and Sciences
School or Department : School of Psychology and Counselling
Student contribution band : Band 1
ASCED code : 090515 - Welfare Studies

Contents on this page


Examiner: Eileen Edmonds


Pre-requisite or Co-requisite: CMS1000

Other requisites

Students will require access to e-mail and have internet access to UConnect for this course.

Students in the counselling major who cannot attend the residential school may apply to attend the following year, may consider transferring to BHMS (Child and Family) or another major, or stay within the program and potentially graduate without eligibility for PACFA membership. For information on the residential school available on this course, please visit link //


The last decade has seen major changes in the role of community workers and community development officers. Increasingly they are required to work cooperatively internally and externally for organisations in the development of community vision, community goals and objectives and to assist in the development of submissions for funding and services. Such activities require high levels of understanding human relations and a high level of skill in communication, in collaborative consultation, and in interpersonal problem solving and mediation.


Human Relations and Communications is designed to develop the interpersonal skills necessary for cultivating and maintaining successful working relationships. Students are introduced to the theory and practice of interpersonal communication and relationship building. The course includes a grounding in active listening skills, group and teamwork, problem solving, equity and diversity issues, and personal development.

IMPORTANT NOTE: Students studying this course in the external mode may have important residential school attendance requirements. Please see section 'Other requirements' for more information.

The Bachelor of Human Services (counselling major) is fully accredited by the Psychotherapy and Counselling Association of Australia Inc (PACFA).


On completion of this course students will be able to:

  1. understand effective and efficient interpersonal and communication skills including active listening, assertive behaviour and conflict resolution;
  2. explain the meaning and impact of successful human relations in the workplace including the nature of personal self disclosure and its impact on interpersonal relationships;
  3. explain the structure and use of meetings within an organisation and the community;
  4. demonstrate academic and professional literacy by exploring the theory of group dynamics and its impact upon interpersonal relationships within the workplace;
  5. demonstrate an understanding of the process of collaborative consultation in the workplace through meetings and working in groups
  6. explore the nature of workplace conflict and strategies for conflict resolution;
  7. explore effective decision making at an organisational and personal level within the workplace;
  8. demonstrate written communication skills by preparing and submitting one essay;
  9. demonstrate ethical research and enquiry skills by researching one essay and following norms of academic integrity;
  10. demonstrate management, planning and organisation skills by participating in a workgroup to fulfil its tasks and objectives


Description Weighting(%)
1. Improving interpersonal communication skills 20.00
2. Running meetings 20.00
3. Working in groups 20.00
4. Resolving conflict 20.00
5. Developing decision-making strategies 20.00

Text and materials required to be purchased or accessed

ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (

Please contact us for alternative purchase options from USQ Bookshop. (

  • Bolton, R 1987, People skills: how to assert yourself, listen to others and resolve conflicts, Simon & Schuster, Brookvale, NSW.
  • Gamble, M & Gamble, TK 2013, Communication works, 11th edn, McGraw-Hill Education, New York.
  • CDS1001 Human relations and communications: study package, University of Southern Queensland, Toowoomba.

Reference materials

Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the course and enrich their learning experience.

Student workload expectations

Activity Hours
Directed Study 34.00
Private Study 126.00

Assessment details

Description Marks out of Wtg (%) Due Date Notes
QUIZ 1: 10 Questions 10 3 18 Mar 2016
QUIZ 2: 15 Questions 15 4 01 Apr 2016
QUIZ 3: 20 Questions 20 5 06 May 2016
ASSIGNMENT 100 40 16 May 2016
QUIZ 4: 25 Questions 25 8 27 May 2016
QUIZ 5: 30 Questions 30 10 10 Jun 2016
Group Participation (Part A) 100 15 13 Jun 2016 (see note 1)
Group Reflection (Part B) 14 15 13 Jun 2016 (see note 2)

  1. Group Participation and Reflection: This assessment is based on the application of interpersonal skills associated with being an effective communicator and constructive work team member. The group tasks will be conducted online for external students (not attending the residential school), and in face to face tutorials for the residential school attendees.
  2. Group Participation and Reflection: This assessment is based on the application of interpersonal skills associated with being an effective communicator and constructive work team member. The group tasks will be conducted online for external students (not attending the residential school), and in face to face tutorials for the residential school attendees.

Important assessment information

  1. Attendance requirements:
    There are no attendance requirements for this course. However, it is the students' responsibility to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration. Students must attend and complete the requirements of the Workplace Health and Safety training program for this course where required.

  2. Requirements for students to complete each assessment item satisfactorily:
    To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks.

  3. Penalties for late submission of required work:
    Students should refer to the Assessment Procedure (point 4.2.4)

  4. Requirements for student to be awarded a passing grade in the course:
    To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.

  5. Method used to combine assessment results to attain final grade:
    The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course.

  6. Examination information:
    There is no examination in this course.

  7. Examination period when Deferred/Supplementary examinations will be held:
    As there are no examinations in this course, there will be no deferred or supplementary examinations.

  8. University Student Policies:
    Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at

Assessment notes

  1. The due date for an assignment is the date by which a student must despatch the assignment to the USQ. The onus is on the student to provide proof of the despatch date, if requested by the Examiner.

  2. Electronic submission of assignments is required for this course. All submissions must be made electronically unless directed otherwise by the examiner of the course. Students must retain a copy of each item submitted for assessment. This must be despatched to USQ within 24 hours if requested by the Examiner.

  3. Reliable access to the internet is a requirement of this course as the course contains electronic assessment and submission elements. In order to avoid internet issues, on-campus students should attempt the Quiz in the student computer laboratories and upload their assignments into EASE using the same computer laboratories. External students who knowingly do not have reliable access to the internet should actively seek alternative internet access (e.g., Internet cafes, local libraries, or work places) for assessment submission and electronic assessment attempts. External students are able to use the on-campus student computer laboratories once access has been enabled. To be granted access, external students need to contact ICT and ask to have a student account enabled so that they can work on-campus.

  4. APA style is the referencing system required in this course. Students should use APA style in their assignments to format details of the information sources they have cited in their work. The APA style to be used is defined by the USQ Library's referencing guide. //

Other requirements

  1. The BHMS (Counselling) is recognised by the Psychotherapy and Counselling Federation of Australia and the Australian Counselling Association. To gain eligibility for membership in a PACFA counselling association students need to successfully complete the Bachelor of Human Services Counselling major and ensure they have met the minimum face to face tuition requirements for CDS1001, CDS1002, CDS3001, CDS3002, CDS3004, and CDS3005. Graduates will receive a record of attendance on request. Students may still graduate with the BHMS Counselling major if they do not attend classes or residential schools, however this may affect their eligibility for membership of PACFA Associations. All students in the counselling major are strongly encouraged to attend classes or residential schools for all CDS courses listed here as an integral part of their professional counsellor development and preparation

  2. Students can expect that questions in assessment items in this course may draw upon knowledge and skills that they can reasonably be expected to have acquired before enrolling in the course. This includes knowledge contained in pre-requisite courses and appropriate communication, information literacy, analytical, critical thinking, problem solving or numeracy skills. Students who do not possess such knowledge and skills should not expect to achieve the same grades as those students who do possess them.