|Semester 2, 2021 Online|
|Short Description:||Communicating Through Issues|
|Faculty or Section :||Faculty of Business, Education, Law and Arts|
|School or Department :||School of Humanities & Communication|
|Student contribution band :||Band 4|
|ASCED code :||080509 - Public Relations|
|Grading basis :||Graded|
|Version produced :||19 June 2021|
Examiner: Alison Feldman
Students will require access to e-mail and have internet access to UConnect for this course.
Keeping your head when everyone around you is losing theirs is easy when you have a system to plan for the worst, and you also have a template for how to communicate. It's also a sought-after public relations skill that can be learned, and a highly desirable addition to your professional skill set. This course works through the processes and planning for successfully steering your organisation through an issue or crisis that threatens its future. The planning process you will learn in this course builds on the frameworks you covered in first year and carries through to your campaign planning work in third year. The messaging techniques you learned in other second year courses will be reinforced, enhancing your job-readiness.
You will investigate the knowledge and frameworks that will enable you to plan for and communicate through issues and crises that have potential to damage the organisation you work for. It provides you with an ethical foundation to avoid a `spin' approach to communicating out of trouble, and instead employ a genuine stakeholder relationships approach to ensure your organisation's stakeholders can make informed decisions during the issue or crisis. You will learn how to plan the response relevant to the circumstances, develop the organisation's written and spoken response, and to prepare your senior management team for genuine and credible communication with stakeholders. You will also examine scenario planning to ensure your organisation is ready, and crisis recovery communication.
On successful completion of this course students should be able to:
- Identify and apply the core elements of crisis sensing and intelligence gathering;
- Apply problem-solving skills by using theory to diagnose and deal with a crisis, and suggest ways to prevent an issue from developing into a crisis;
- Use academic and professional literacy skills to critically analyse and evaluate existing crisis and issues management approaches;
- Identify the type of issue or crisis that is manifesting, and develop the appropriate communication response;
- Construct and implement issues management and crisis communication plans;
- Apply knowledge of the importance of stakeholder relationships to effectively manage crises and issues;
- Apply written communication skills appropriate to the discipline by preparing and submitting a crisis management plan and scenario;
- Develop a crises communication plan and issue key messages appropriate to certain target publics
|1.||Crises and issues||20.00|
|2.||Effective and ethical crisis communication||25.00|
|3.||Issues analysis and communication planning||25.00|
|4.||Crisis analysis and communication planning||25.00|
Text and materials required to be purchased or accessed
ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (https://omnia.usq.edu.au/textbooks/?year=2021&sem=02&subject1=PRL2001)
Please contact us for alternative purchase options from USQ Bookshop. (https://omnia.usq.edu.au/info/contact/)
Student workload expectations
|Description||Marks out of||Wtg (%)||Due Date||Notes|
|CASE STUDY CRITIQUE||30||30||09 Aug 2021|
|CRISIS MGT PLAN & SCENARIO||60||60||11 Oct 2021|
|CRISIS MANAGEMENT ACTIVITIES||10||10||22 Oct 2021|
Important assessment information
Students must attend and complete the requirements of the Workplace Health and Safety training program for this course where required.
External and Online:
There are no attendance requirements for this course. However, it is the students’ responsibility to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration.
It is the students’ responsibility to attend and participate appropriately in all activities (such as lectures, tutorials, laboratories and practical work) scheduled for them, and to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration
Requirements for students to complete each assessment item satisfactorily:
To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks.
Penalties for late submission of required work:
Students should refer to the Assessment Procedure http://policy.usq.edu.au/documents.php?id=14749PL (point 4.2.4)
Requirements for student to be awarded a passing grade in the course:
To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.
Method used to combine assessment results to attain final grade:
The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course.
There is no examination for this course.
Examination period when Deferred/Supplementary examinations will be held:
There is no examination in this course, there will be no deferred or supplementary examinations.
University Student Policies:
Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at http://policy.usq.edu.au.
Students can expect that questions in assessment items in this course may draw upon knowledge and skills that they can reasonably be expected to have acquired before enrolling in the course. This includes knowledge contained in pre-requisite courses and appropriate communication, writing styles, information literacy, analytical, critical thinking, problem solving or numeracy skills. Students who do not possess such knowledge and skills should not expect to achieve the same grades as those students who do possess them.