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The current and official versions of the course specifications are available on the web at //
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MGT3100 Quality and Performance Management

Units : 1
Faculty or Section : Faculty of Business
School or Department : School of Management and Marketing

Other requisites

Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at <//>.


This course will cover the importance of quality assurance, quality control and quality improvement to the success of a business, how these functions may be integrated into the business, and the methods and techniques in their application. Students will relate business strategy, benchmarking, reliability and system effectiveness, control charts, human factors and cost management to the overall improvement of quality. Quantitative and qualitative methods will be dealt with where appropriate and will be related to economic and organisational objectives of the business.

Course offers

Semester Mode Campus
Semester 1, 2011 External
Semester 1, 2011 On-campus Toowoomba