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Please consult the web for updates that may occur during the year.

CIS3008 Information Technology Service Management

Short Description: Info Technology Service Mangt
Units : 1
Faculty or Section : Faculty of Business, Education, Law and Arts
School or Department : School of Management and Enterprise
Student contribution band : Band 2
ASCED code : 020399 - Information Systems not elsewh
Grading basis : Graded

Other requisites

Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at


This course provides business and IT practitioners with the knowledge of service management fundamentals, and process management including process modelling, measurement and improvement. It addresses practical knowledge of IT service management, good practice frameworks and reference models (e.g. the IT Infrastructure Library (ITIL), IT4IT, etc.) as well as standards (e.g. ISO/IEC 20000) for effective IT service management. The course also introduces the emergent approaches that aim to accelerate and optimise the IT service development and operation. Successful completion of this course prepares the participants with the basic knowledge and skills required to undertake IT service management roles and be involved in implementation of common IT service management good practice frameworks and standards. Case study analysis is used to evaluate the skills acquired in the course. Teamwork, verbal and written communication skills are also emphasised as important for the student's skill and knowledge portfolio.

Course offers

Semester Mode Campus
Semester 1, 2019 On-campus Springfield
Semester 1, 2019 Online