|Short Description:||Mgt of IT Services|
|Faculty or Section :||Faculty of Business, Education, Law and Arts|
|School or Department :||School of Business|
|Student contribution band :||Band 2|
|ASCED code :||020399 - Information Systems not elsewh|
|Grading basis :||Graded|
Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at http://www.usq.edu.au/current-students/support/computing/hardware.
This course provides business and IT practitioners with the knowledge of service management fundamentals, service value system, management practices and quality management. It addresses practical knowledge of IT service management, good practice frameworks such as the IT Infrastructure Library (ITIL) as well as standards (ISO/IEC 20000) for effective service management in terms of design, transition and operation. The course also introduces the emergent approaches that aim to accelerate and optimise the IT service delivery. Successful completion of this course prepares the participants with the knowledge and skills required to undertake service management roles within the IT and management disciplines.