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CIS5308 Management of Information Technology Services

Short Description: Mgt of IT Services
Units : 1
Faculty or Section : Faculty of Business, Education, Law and Arts
School or Department : School of Business
Student contribution band : Band 2
ASCED code : 020399 - Information Systems not elsewh
Grading basis : Graded

Other Requisites

Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at


This course provides business and IT practitioners with the knowledge of service management fundamentals, service value system, management practices and quality management. It addresses practical knowledge of IT service management, good practice frameworks such as the IT Infrastructure Library (ITIL) as well as standards (ISO/IEC 20000) for effective service management in terms of design, transition and operation. The course also introduces the emergent approaches that aim to accelerate and optimise the IT service delivery. Successful completion of this course prepares the participants with the knowledge and skills required to undertake service management roles within the IT and management disciplines.

Course offers

Semester Mode Campus
Semester 1, 2021 On-campus Springfield
Semester 1, 2021 On-campus Toowoomba
Semester 1, 2021 Online
Date printed 28 November 2021