Review of decision

You are encouraged to try to resolve your issue informally in the first instance. 

If you remain dissatisfied with a decision made by USQ, you are able to lodge a request to have the decision reviewed. According to the Review of Decision Procedure, there are a variety of types of decisions for review. 

Review of Decision requests can only be made where documentary evidence of one of the following grounds accompanies your request:

  • the appropriate policy or procedure was not followed or correct procedures were not followed in considering or handling the matter
  • the decision was made without considering the facts, evidence or circumstances
  • the decision was clearly incorrect or unjust, or the penalty, where applicable, exceeds the nature of the offence.

How to request a review of decision

You should write to the reviewing officer as listed in the table below within 20 University business days of the receipt of the advice of the decision. 

Please view the Review of Decision Procedure for further information.

Decision type for review  Reviewing officer / process  Relevant policy 
Denial of admission to a University program  Deputy Vice-Chancellor (Students and Communities)   USQ Admissions Policy 
Assessment of financial assistance scheme  Associate Director, Student Support and Retention  OS-HELP 
Denial of a request for a student financial loan Read the eligibility criteria and conditions information, then make an appointment to discuss the decision with a Welfare Officer who will assist with your understanding of the review of decision process.  Information on the Student Financial Loan Scheme 
Breach of non-academic scholarship or bursary conditions  Director, Student Success and Wellbeing  Scholarships, Bursaries and Prizes Policy
Student fee refund  Financial and Business Services  Refund of Student Fees Policy and Procedure  
Waiving academic penalty and fee reversal  As per the Request for Review Application   Waive Academic Penalty and Fee Reversal  
Cancellation of enrolment due to not maintaining satisfactory attendance requirements for International Student visa holders studying a Non-Award Program  Open Access College Coordinator  Enrolment Procedure Section 4.11 Monitoring Attendance for Non-Award Programs 
Any other decision made by the University where the relevant policy or procedure allows for recourse to the Review of Decision Procedure  Associate Director, Student Support and Retention