You are encouraged to try to resolve your issue informally in the first instance.
If you remain dissatisfied with a decision made by USQ, you are able to lodge a request to have the decision reviewed. According to the Review of Decision Procedure, there are a variety of types of decisions for review.
Review of Decision requests can only be made where documentary evidence of one of the following grounds accompanies your request:
- the appropriate policy or procedure was not followed or correct procedures were not followed in considering or handling the matter
- the decision was made without considering the facts, evidence or circumstances
- the decision was clearly incorrect or unjust, or the penalty, where applicable, exceeds the nature of the offence.
How to request a review of decision
You should write to the reviewing officer as listed in the table below within 20 University business days of the receipt of the advice of the decision.
Please view the Review of Decision Procedure for further information.
|Decision type for review||Reviewing officer / process||Relevant policy|
|COVID-19 Student Financial Assistance Scheme||Associate Director (International Governance & Compliance)||COVID -19 Student Financial Assistance Scheme|
|Denial of admission to a University program||USQ Admissions Policy|
|Assessment of financial assistance scheme||Director (Students and Academic Support)|
|Denial of a request for a student financial loan||Read the eligibility criteria and conditions information, then make an appointment to discuss the decision with a Welfare Officer who will assist with your understanding of the review of decision process.||Information on the Student Financial Loan Scheme
|Breach of non-academic scholarship or bursary conditions||Director, Student Success and Wellbeing||Scholarships, Bursaries and Prizes Policy|
|Student fee refund||Financial and Business Services||Refund of Student Fees Policy and Procedure|
|Cancellation of enrolment due to not maintaining satisfactory attendance requirements for International Student visa holders studying a Non-Award Program||Open Access College Coordinator||Enrolment Procedure Section 4.15 Monitoring attendance for Non-Award Programs|