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Stage 1: Formal Grievance

If your concerns remain unresolved after contacting the responsible person or area, or you do not wish to discuss your issue informally, you can lodge a formal student grievance by using the online formal grievance form (some exceptions apply - please see the dropdown menu below).

Not sure if your concern is a Complaint or a Grievance?

  • A Complaint is an expression of dissatisfaction and can be resolved informally.
  • It is expected that a Student Grievance will seek to show that an action, determination or omission by the University, has negatively impacted your studies or student experience (eg. grades or results).

Still unsure? Consult the Advocacy Office or the Grievance Resolution Unit (GRU). Don’t worry, once lodged the GRU will perform a preliminary assessment and provide you with alternative options, if necessary. Your Formal Grievance must be lodged within six months of the issue arising or when you first become aware of the issue, whichever is later.

We will address your concerns using the Student Grievance Resolution Policy and Student Grievance Resolution Procedure. All formal grievances will receive a written response from the University which will include the reason for the decision and information on further options for review, if required. 

The USQ Student Guild Advocacy Office offers free confidential support for USQ students and is able to assist you with the drafting of your Formal Grievance and ensuring that you have provided all of the necessary documentation. The Student Guild is independent of the University.

If you are seeking to dispute or contest a formal decision made by the University, such as in relation to assessment of a credit application or denial of re-admission, you should go to Stage 2: Review of Decision. 

Want to remain anonymous? Please use the online form. Please note the University’s ability to investigate anonymous Complaints and Grievances may be limited.

If you wish to submit a Grievance regarding the following issues, please click on the relevant link.