Your official graduation documents

New graduands

Each USQ graduand (after S2 2017) receives:

  • a free digital Official Academic Transcript and a free digital Australian Higher Education Graduation Statement (AHEGS) accessible in the secure My eQuals portal upon program completion. An email will be sent to your UMail advising when each new document is available.
  • a free print testamur is presented onstage by the Chancellor at your graduation ceremony – if you don’t attend a ceremony this will be mailed to you after the Toowoomba ceremonies.
  • a free digital testamur will be accessible in the secure My eQuals portal after the Toowoomba ceremonies. An email will be sent to your UMail advising when the document is available.

Print Official Academic Transcripts or print AHEGS can be purchased online via UConnect > Student Centre > Online Request tile > Official Transcript/AHEGS.

Replacement Testamur

A replacement testamur is usually requested for the following reasons:

  • a print testamur has been lost or damaged
  • a different name should appear on a testamur as a result of marriage, divorce, or change of name
  • the graduate would prefer that a DDIAE or UCSQ testamur be re-issued by USQ 

How to order a print replacement testamur

Payment is required in advance for this service.

  1. Complete and submit the Replacement Testamur Request form (PDF 117KB) and if required, a Statutory Declaration witnessed by a Justice of the Peace.  
  2. A Change of Name and Personal Details form (PDF 158KB) and suitable certified supporting documentation may also be required. 

How to order a digital replacement testamur

Payment is required in advance for this service.

  1. Ensure your UMail address is accessible before you submit a request. Please call 1800 007 252 or email usq.support@usq.edu.au quoting your USQ student number if you cannot log in. 
  2. Complete and submit the Replacement Testamur Request form (PDF 117KB) requesting a digital testamur
  3. Change of Name and Personal Details form (PDF 158KB) and suitable certified supporting documentation may also be required.
  4. An email will be sent to your UMail advising that the document has been issued and will provide instructions on how to register or log on to My eQuals, depending on whether you are a first-time or returning user, so that you can access your document. 

Authentication of print graduation documents

The Department of Foreign Affairs and Trade (DFAT) can provide an authentication or apostille of a print USQ graduation document. Before they process a request they require Authentication (in the form of a stamp and signature) on any original graduation documents produced by the USQ Graduations Office.

If you require Authentication of your graduation documents, please complete the Authentication of USQ Graduation Documents Request form (PDF 130KB)

Delivery of documents

Once Authentication is complete, the Graduations Office will send the authenticated documents to the delivery address you nominate. Should you nominate a DFAT Office, your authenticated documents will be mailed/couriered directly to DFAT, however, the document owner is responsible for advising DFAT. USQ does not take responsibility for the arrival of documents sent via Registered Post or TNT Courier. Delivery fees vary accordingly.

Authenticated documents can be collected in person during business hours from the Graduations Office (B117), USQ Toowoomba

Payment details

Online

  1. Log onto UConnect > Student Centre > Finances > Make a payment menu item.
  2. Select the "Pay all charges" button or input the amount you wish to pay for each account. Click "Confirm" to continue. 
  3. Enter the payment details and click "Submit".
  4. Once the payment has been successfully processed, a Payment Summary will be issued. Students should save or print a copy of this as USQ does not issue receipts for online payments. 

Phone

  1. Phone USQ Financial Services on +61 7 4631 2583.
  2. You will need to have ready your  student number, credit card number, card holder name, card expiry date and balance owing.

BPay

This service is available only if you have an Australian bank account.

  1. Contact your participating Bank, Credit Union or Building Society to make this payment from your cheque, savings or credit card account. 
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. Ensure you note the receipt number quoted at the end of the transaction processing as this is your official receipt. 

POSTbillpay

  1. Log in to POSTbillpay
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. The receipt number quoted at the end of your transaction is your official receipt. 
  4. Australia Post will not charge you for this service, however you may incur charges from your Internet Service Provider and your Financial Institution. 

Should you experience any problems using this service, please contact POSTbillpay directly. 

  1. Contact USQ Financial Services via telephone, +61 7 4631 2583 or email debtors@usq.edu.au to obtain USQ's bank account details.
  2. Contact your bank to arrange for the ability to transfer funds directly from your account into USQ's account via the internet. 
  3. When transferring funds, ensure you record your name and student number on the transaction so that your payment can be applied to your account.