Feedback, Complaints and Appeals
We understand that throughout your studies you may have problems or concerns that will need to be addressed. We are here to help you and want to see you succeed.
Feedback and informal complaints
Giving feedback on general issues and problems where a formal response from the University is not required.
Written complaints about a serious matter which require a formal process and formal University response within a required timeline.
Support for you
There are a number of support services available to assist you or to provide advice before or during the complaint, appeal or review of decision process.
Appeal (with grounds) against decisions relating to: Student general misconduct or transfer between provider requests; or Disability support adjustments.
Appeal (with grounds) against decisions relating to: Course assessment process, student progress, enrolment, Research Misconduct and/or Academic Integrity.
Review of decision
Against decisions relating to: denial of program admission; financial assistance; student loan; fee refund; waive academic penalty/fee reversal; or breach of non-academic scholarship/bursary conditions; or International student enrolment cancellation.