Counselling and Wellness

Counselling is usually short-term and focused on the issues impacting your study and wellbeing. You can access USQ counselling services, online, face to face and over the phone. You may be referred to appropriate practitioners off-campus if long-term counselling or specialist services are required.
You may want to use our counselling service to:

If you are unwell and your health is affecting your studies contact the USQ Health Service or your GP to obtain a medical certificate which you will need in order to apply for assignment extensions, deferring exams and/or registering for USQ disability support.

Wellbeing online resources

Feeling good and thriving emotionally and academically is very important to your health and wellbeing.  For information to raise awareness of mental health issues and strategies to help, access the wellness self-help resources online at Your Wellbeing.

Our Wellness Team

The wellness team are qualified and experienced professionals with the central goal of helping you to increase your sense of wellbeing, and they appreciate the different needs of students coming from other cultures and backgrounds.

Initial appointment

Normally, your initial appointment will be a 15 minute face-to-face or telephone session; also known as a drop-in. 

This is not a counselling session, but gives you the opportunity to see a wellness educator relatively quickly and they can:

  • determine whether you need an urgent appointment
  • ensure you’re getting help from the most appropriate source
  • provide you with some helpful resources or information.

If you and the wellness educator agree that you would benefit from individual, short-term solution-focused counselling, you will be offered a full appointment.

Online, face to face or telephone counselling

You can decide whether you would like to talk with a wellness educator online, face to face or telephone, whatever suits your preference. Online counselling is real time face-to-face support with a wellness educator using free and secure Zoom conferencing technology. The free and confidential session lasts up to 50 minutes. View our guidelines (PDF 236KB).

How to access online counselling

Please contact us to request an online counselling appointment. 

You will be provided with a client details forms and an initial intake form, which you must sign and return prior to your appointment.

Your first appointment will be a 15 minute appointment via phone to determine if online counselling is suitable for you. If it is suitable, you will be scheduled into the next available counselling appointment via your UMail account. 

After-hours support 

If you require support outside of normal business hours, please contact:

Lifeline (call 13 11 14) is a free and confidential service staffed by trained telephone counsellors.

24 hours USQ Student Advice Line (call 1300 932 483).  This is a free call from landlines anywhere in Australia. Standard rates apply from mobile phones.

1300 MH CALL 24/7 (call 1 300 642 255) is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.

For an emergency:

Contact your local hospital or call 000.

Your privacy

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Useful resources

Suicide Call Back Service

MensLine Australia

Smiling Minds

Head to Health

Reach Out

Beyond Blue



Carers Australia




Book an appointment


+61 7 4631 2372

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USQ Toowoomba: G Block
USQ Springfield: Building B, Level 1 Atrium
USQ Ipswich: Building H, Library Reception

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