Online Learning at USQ

USQ has made changes to the delivery of your courses due to COVID-19 and the latest Government Advice.

The University of Southern Queensland will continue to support our student community during the current outbreak of COVID-19. Our priority is the health and wellbeing of our students.

From Monday 23 March, we have implemented a number of changes to support your continued study success. These changes will not impact on your progression into future courses and have been made to keep you and your networks of family and friends as safe as possible. 

Please see the Frequently asked questions (FAQs) below for information on changes to on-campus facilities and services, in line with updates and direction from the Australian Government about COVID-19.

The specific details about changes that affect your courses will be provided on your course StudyDesk. Please continue to check StudyDesk regularly for updates as well as your student email (UMail).  

If you think you have been exposed to the COVID-19 virus, please follow the self-isolation instructions and seek medical advice by contacting your General Practitioner or the USQ Health and Wellness Team by emailing or by phoning +61 7 4631 2372. Please do not attend campus, placements, or travel on the inter-campus shuttle bus.

Frequently asked questions

How do I access my lectures and tutorials now that USQ has moved online?

All on-campus lectures and tutorials have been replaced by online learning. Many of these online classes will continue to be held according to existing on-campus class timetables.

You should regularly check your student email (UMail) and StudyDesk for information and updates on your courses.

USQ offers many resources about online learning.  You can talk to a learning advisor about how to get the most from learning online or join a peer learning (Meet Up) group.

If you’d like more information, please contact our Student Support team.

You can request an extension to the assignment deadline of up to five days by providing us with a student statement outlining the circumstances that are preventing you from submitting your assignment on time. 

Requests for assignment extensions should be submitted through the Assignment Extension Request Form. We will consider your application for an assignment extension at any time up until the deadline published in your StudyDesk. However, we advise you to submit your application at least 24 hours prior to the deadline, as this will help ensure a decision on your application is made prior to the deadline.

If you’d like more information, please contact our Student Support team.

End of semester paper exams will be replaced by alternative forms of online assessment for Semester 1 2020.

The University is working on creating alternative forms of assessment that do not require physical attendance at a campus or examination centre. Your course teams will keep you updated on these as they are developed.

If you’d like more information, please contact our Student Support team.

Our placement partners are continuing to support these important activities and professional placements will continue unless otherwise advised. If a scheduled placement is cancelled, USQ will let you know and we will reschedule cancelled placements to later in the year.

If a placement is rescheduled, USQ will apply an incomplete grade (IDM) when results are finalised at the end of Semester 1. The IDM grade will not impact on your HECS-HELP or fee obligations.  Importantly, all activities completed prior to the cancellation will contribute towards your final grade.

If your circumstances mean you need to withdraw from your placement, please contact us first and let us know so we can make sure the hours you have completed can count towards your course or program requirements.

Please check your StudyDesk regularly for updated information or contact our Student Support team.

Paramedicine clinical placements

Please be advised that scheduled paramedicine clinical placements have been impacted by a Queensland Ambulance Service-initiated communication, to cancel all student clinical placements, as a result of COVID-19 precautionary measures.

This means that you must not attend your paramedicine clinical placement shifts after 26 March.

An email with further information has been sent to your UMail.

If you have further questions about your paramedicine clinical placement after reading the email, please contact or phone +61 7 4631 2974.

Education placements

Your placement will continue as planned for the week beginning 30 March, in line with the advice from Queensland State leaders that Schools, while moving to pupil free days, will remain open.

We ask that at all times you please practice appropriate social distancing, in line with the Australian Government’s social distancing guidance.

If at any stage your placement is interrupted by a site closure, a decision to self-isolate or need to undertake carer’s duties, please contact the placement office by emailing or by phoning +61 7 4631 2359.

Courses that offer practicals, residential schools, studios and other face-to-face learning activities will be replaced by non-face-to-face activities which will allow you to complete your course this semester. Our academic staff are designing course specific solutions. Please regularly check your student email (UMail) and StudyDesk for information and updates.

For a small number of these courses, online classes will continue as usual but face-to-face activities may need to be rescheduled to later this year. In this situation USQ will issue an incomplete grade (IDM) when  results are finalised at the end of Semester 1.

An IDM will not impact on your HECS-HELP or fee obligations, and importantly all of your other assessment  during the semester will still contribute towards your final grade. The timing of the rescheduled activities will depend on how the COVID-19 situation unfolds in Australia. We will provide you with updates through StudyDesk and regular email updates.

Residential schools scheduled for Semester 1, 2020 will be rescheduled to a later date.

To protect you and our staff, our face to face reception areas are now closed. We will continue to provide all of our services virtually.

You can contact the Student Support team on chat, through email and on the phone between the hours of 8am - 8pm Monday to Thursday, on Friday from 8am - 5pm and from 12pm - 5pm on weekends.

Our iconnect team has also moved online to support you - check out their online services.

Library services and collections are now available exclusively online.

While access to our on-campus libraries is no longer available, our online library is very much open for business. Our online study support resources are always available.

Our librarians and learning advisors stand ready to assist you with your studies via consultations and drop-in sessions conducted online.

To ensure the safety and health of our students, our 24-hour computer labs and study areas have closed.

If you are dependent on these facilities to continue your study, please let us know.

Our Health services at our Toowoomba campus will continue to offer in-person service, however, for your safety and ours, you must call ahead prior to attending campus.

Springfield and Ipswich

The USQ Health Service on the Ipswich and Springfield campuses have temporarily closed.

All patients of USQ Health Service at Ipswich and Springfield can be supported through telehealth or phone consults which will operate from the Toowoomba campus. This would exclude any pathology and vaccination requirements. Please phone 07 4631 2372 to make an appointment. All student appointments will continue to be bulk billed.

If you require a pathology or a vaccination appointment, Ipswich patients are encouraged to contact Bremer Medical Centre (Building F, USQ Ipswich) on 07 3381 1900.

Springfield patients are encouraged to contact Stellar Medical, Commercial Drive, Springfield on 07 3818 2277 for pathology or vaccination appointments.

All telehealth or phone consultations can be made by calling the USQ Health Service on 07 4631 2372

Disability support services are available online Monday to Friday from 9am – 5pm.

To access disability support, contact a Student Equity Officer by booking an appointment through USQ Access, emailing or by phoning +61 7 4631 2372.

The wellness team is available online Monday to Friday between 9am and 5pm.

Appointments can be booked through USQ Access, emailing or by phoning +61 7 4631 2372.

USQ Careers and Employability are here to support you in managing your career through these difficult times.

We offer career counselling appointments, job seeking support services including resume and online interview assistance and a broad range of career related resources.

As we become aware of positions that become available, these are posted on the Jobs Board on USQ Access, so remember to check this out if you are seeking employment.

We're also online to support you from 9am-5pm Monday to Friday.

Appointments can be booked online through USQ Access, via email to or by phoning +61 7 4631 2372.

The Scholarships team are available online Monday to Friday from 9am – 5pm.

To get in touch please email

The USQ Residential Colleges have strongly encouraged residents to vacate and return home, where possible. This decision was made due to Australian Government requirements for social distancing as well as for the safety, health and wellbeing of residents.

Accommodation facilities will remain open for those residents that are unable to vacate, such as international students due to international travel bans in place. A financial assistance scheme has been established for residents to assist with relocation expenses incurred from this challenging time. For information on support loans, contact the Health and Wellness Team via +61 7 4631 2372 or

For more general information on residential colleges, please email or phone +61 7 4631 2650.

The inter-campus shuttle bus has reduced services to a morning and evening service only. However, in line with recent Government directions around non-essential travel and availability of drivers, the Inter-Campus Shuttle Service will be suspended from Thursday 2 April 2020 until further notice. 

Check out the Inter-campus shuttle bus timetable for information on changes and cancellations.

Springfield and Ipswich

All retail, food and beverage services have closed at the Ipswich and Springfield campuses.


The Toowoomba on-campus caterers, CCP, will remain open for takeaway orders in the Refectory, and are also delivering frozen family-size meals to the Toowoomba area. Please phone 4636 0043 or 0476 047 825 for further information.

Please note that no tables or seating are available and social distancing practices must be respected whilst ordering and once you have received your order.

Bounce Hub Cafe has closed until further notice.


You will still have access to print services for course work, assignments, study notes via Print Express and printing will be mailed out to you.

The USQ Works Health and Recreation Centre is closed, including the multi-use courts and tennis courts in Toowoomba and the sporting courts at Springfield and Ipswich.

All memberships will be automatically placed on suspension while the gym remains closed. Anyone wishing to cancel their membership can email

The multi-faith spaces and prayer facilities on each campus have been closed.

The Post Office remains open for now with social distancing guidelines implemented.

The Omnia Books and Beyond store will be closed until further notice from 2 April 2020 but will continue to operate online through their website.

Heritage Bank have closed their Toowoomba campus branch.

All USQ JP signing sites on campus are closed, in accordance with Queensland Government regulations

We will be implementing a range of social distancing practices to support your health and wellbeing and the health and wellbeing of our staff providing these services. These practices will continue to be reviewed as advice from the Australian Government is updated.

Some of the changes you will start to see include:

  • Increasing our cleaning services in common areas and high touch spaces.
  • Increasing signage and cleaning materials for use in all computer labs.
  • Working with the Student Guild to ensure gym facilities are clean and safe and protect vulnerable people in our community.
  • Increasing signage in common areas to encourage social distancing practice.

Support for you

USQ support teams are available to support you during this time.

Get in touch