COVID-19 Student Support Package

The University has developed the COVID-19 Student Support Package that includes enhanced online support services, and changes to the way final grades are treated this semester to remove any negative impact, and a new needs-based personalised financial support package.

Academic support

The current situation may mean that you haven't been able to dedicate the same amount of time to your studies as you normally would, and we understand that this may be concerning you.

For this reason, we've implemented additional measures such as the option not to include your Semester 1, 2020, Semester 2, 2020 or Semester 3, 2020 results in the calculation of your grade point average (GPA).

If you had an incomplete grade in Semester 2, 2019 or Semester 3, 2019 and completed your assessment in Semester 1, 2020, you can also apply for the PC grade.

Semester 1, 2020, Semester 2, 2020, and Semester 3, 2020 results

If your final grade does not reflect your usual high achievement

If you receive a ‘Pass’ or higher for your course, but your final grade does not reflect your usual high achievement, you can request to have this recorded as a Pass - Not Contributing to GPA (PC).

In general, we recommend the following:

  • If the grade you receive is below your GPA, we recommend that you consider a request for it to be changed to a Pass - Not contributing to GPA (PC) grade.
  • If the grade you receive is above your GPA, we recommend that you keep this grade as it will positively impact your GPA.

If you are unsure and would like to discuss the best option for you, please contact your support team after your results for the relevant semester have been released.

If you choose to have your passing grade changed to a PC grade, your course will still count towards the completion of your degree.

Once your request has been processed, the PC grade will be recorded as your final grade and cannot be reversed.

You can submit your request through the online Grade Concession Request form after you have received your results for the relevant semester. Semester 1, 2020 results were released 03 July 2020, Semester 2, 2020 results will be released on Friday 20 November 2020 and Semester 3, 2020 results will be released on Friday 26 February 2021.

If you do not pass in Semester 1, 2020, Semester 2, 2020 or Semester 3, 2020

If you do not pass in Semester 1, 2020, Semester 2, 2020 or Semester 3, 2020, your grade will be automatically excluded from the calculation of your GPA and will be recorded as a Fail - Not contributing to GPA (FC). A request for this is not required.

If you do not pass, you will need to retake the course, or another equivalent course that is allowable within your program plan.

Other support services

We've introduced further support services to help you succeed.

  • You now have access to many more online support services including a broadened chat service, Zoom sessions through our online iconnect services and social media support channels like our iconnect Facebook group.
  • Library services now offer online access to textbooks, online drop-in sessions, online consultations with a Learning Advisor and online group study support sessions.
  • Free online counselling is provided by our Wellness team through real time face-to-face support, live chat or email counselling
  • Free online career counselling appointments and job seeking support services are available including resume and online interview assistance and a broad range of career related resources.
  • You can now request a five day extension to your assignment due date through an online form and longer requests will be considered taking into account the impacts of the ongoing situation.

Financial support

The University developed a needs-based personalised financial support package, the COVID-19 Student Financial Assistance Scheme, to support students during Semester One, 2020 who were impacted by COVID-19.

The package has been extended in Semester Two, 2020 for continuing students who were studying at USQ in Semester One, 2020, and have not claimed the total amount indicated. For eligibility information please see the information on the individual support packs below.

Please note, the Technology Pack will not be on offer in Semester Two, 2020. 

Supporting documentation

To assist us in determining your financial hardship and how your circumstances have changed, you will need to provide supporting documentation during the application process.

In your application, you must provide:

  • a copy of your Photo ID
  • a Centrelink statement (if applicable)
  • a copy of your bank statement from the past month.

Other documentation to support your application could include:

  • quotes (e.g. brochure, online link to shop site, textbook/learning resource prices)
  • evidence of living expenses (e.g. bills, rent)
  • debts (e.g. loans, Afterpay, Zip Pay, credit card debt)
  • phone/mobile bill
  • internet bill
  • internet set up costs and payment plans.

Please see further information on each of the categories below to find out more about what is offered in each support pack and eligibility requirements.

How to apply 

Applications can be submitted via the online application form.

To help our team process your request as quickly as possible, please ensure you include your supporting documentation (as outlined below) before submitting your application.

Not including your supporting documentation at the time of application may lead to a delay in processing or an unsuccessful application.

If you are unable to complete the online form, please call 07 4631 2372 so the team can complete the application on your behalf. 

Outcomes

We will endeavour to process your application within 5-10 business days.

Our team will be in contact with you via phone or your student email (UMail) during the process and to notify you of the final outcome.

If the turnaround time for applications increases due to demand, this page will be updated with the expected wait time.

Review of decision for Financial Assistance Package

If you are dissatisfied with the outcome of your application, you may request a review of the decision with the Associate Director (International Governance & Compliance).

Review of decision requests must be submitted in writing within 20 days of the date printed on the letter advising of the outcome of the application.

Living expenses support

Payments (total value of up to $3000 AUD) to eligible students is to assist with covering the costs of food and household essentials if a student faces financial hardship as a result of COVID-19.

You are a continuing USQ student who:

  • received the Living expenses support pack in Semester One, 2020 but have not exceeded the amount limit of $3000 AUD.
  • is enrolled in a current USQ program*
  • is not studying off shore or through contracted arrangements
  • can demonstrate financial hardship as a result of COVID-19
  • has exhausted all other options.

* Students currently deferred or not enrolled are not eligible, except for HDR students awaiting examination. Students who are participating in the Australia Awards Scholarship program through the Australian government and International students are eligible to participate in this scheme.

Learning Resource support

This is a single payment of up to $500 AUD in order to provide eligible students with access to required textbooks or relevant learning resources where access has been impacted by the University services moving online.

You are a continuing USQ student who:

  • is enrolled in a current USQ program*
  • Has not exceeded the $500 limit if you received the support in Semester One, 2020.
  • is not studying off shore or through contracted arrangements
  • no longer has access to textbooks or learning resources
  • can demonstrate financial hardship
  • has exhausted all other options.

* Students currently deferred or not enrolled are not eligible, except for HDR students awaiting examination. Students who are participating in the Australia Awards Scholarship program through the Australian government and International students are eligible to participate in this scheme.

Our support staff are available Monday to Thursday 8am - 8pm, Friday 8am - 5pm and on weekends 12pm - 5pm (excluding public holidays).

Your Student Relationship Officers are available via live chat, phone and email.

You can also connect with our iconnect team via Zoom and our USQ iconnect Facebook page.