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Your Student Relationship Officer

At USQ we pride ourselves on providing the best support possible to our students.

From the moment you enrol through to the day you graduate, you’ll have a dedicated Student Relationship Officer (SRO) to call on whenever you need assistance. There is no question too big or small for our SRO team, so make us your first point of contact!

We are here to help you achieve your goals, support you through any challenges, and celebrate your successes. 

Who is my SRO?

Not sure who your SRO is? Don’t worry, it’s easy to find out! You can find your SRO in your Student Centre on the right side under Advisors.

UConnect > UDo > Student Centre > Contact Us

How do I contact my SRO?

We understand that juggling study and life responsibilities may leave you with little spare time, therefore we’ve created several different ways for you to contact your SRO, depending on your lifestyle.


You can ask us a question through UConnect > UAsk tab > Ask USQ > Ask a Question tab.

Alternatively feel free to browse our FAQ’s as we might already have the answer to your question ready and waiting.

If you'd like an instant reply and you've got a moment to spare we are available for Live Chat from Monday - Friday 9am - 4pm AEST. 

Give us a call

Drop us a line – we would love to hear from you!

Phone: +61 7 4631 2285
Freecall: 1800 007 252 (within Australia only)

See us in person

Sometimes it is nice to talk face-to-face so if you’d prefer to pop in for a chat you can do so at any 3 of our campuses.

Toowoomba campus  Springfield campus  Ipswich campus 
Reception - Level 1 Phoenix Central - Ground level Student Centre - Level 2
B Block
Building B
Building H
Phone: +61 7 4631 2285       Phone: +61 7 4631 2285 Phone: +61 7 4631 2285

5 Stars for Student Support

Good Universities Guide, 2017