COVID-19 student communication
| To: All students | From: Acting Pro Vice-Chancellor (Students) | Subject: USQ | Greater Brisbane lockdown and campus closures | |
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The Queensland Government has announced today that residents living in the Brisbane, Logan, Ipswich, Moreton and Redlands areas will be required to stay home from Friday 8 January 6.00pm until Monday 11 January 6.00pm. This is to minimise the risk of community transmission of the UK strain of COVID-19. As a result of this advice, the University's Springfield and Ipswich campuses will be closed from today, Friday 8 January 4.00pm, and will re-open on Tuesday 12 January, unless otherwise advised by Queensland Health. Please note that the inter-campus shuttle buses will not be operating on Monday. Any impacted students must follow the Government advice. For example, student residents in the Greater Brisbane area cannot travel to the USQ Toowoomba campus. Students with scheduled Residential Schools, placements, or other on-campus learning activities commencing next week, will receive specific information today about any changes to planned activities. Students should also follow any additional advice received from their placement provider, including students currently on placement. If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result. You can find your nearest testing facility on the interactive map available on the Queensland Health website. This is a rapidly evolving situation, and we will be providing regular updates via email, and Studying during COVID-19 website, to keep you informed of the University's response to the Queensland Health advice. Support for you If you have questions or need advice, the iconnect team is here to support you via Zoom and chat, or you can join the supportive USQ iconnect Facebook group. The Health and Wellness Team are also available to support you at this time with a range of resources. Research students are encouraged to contact the Graduate Research School team at grs@usq.edu.au. Please stay safe and look after yourself and your loved ones. Regards Belinda Reimers |
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| To: All currently enrolled students | From: Acting Pro Vice-Chancellor (Students) | Subject: USQ | Important update to support, campus access and placements | |
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Welcome to the new year! I hope you had a restful and pleasant break over the holiday period and are staying safe. In relation to the evolving situation of COVID-19 cases in Victoria and New South Wales, we have received updated advice from Queensland Health. If you have returned to Queensland from Victoria since 21 December 2020, you should get tested immediately and quarantine at home or in your accommodation, until you receive a negative COVID-19 test result in Queensland. The Queensland Chief Health Officer has issued three new public health directives, effective from 4 January, that apply to students undertaking placements in aged care and disability accommodation service settings. If you have returned to Queensland from Victoria since 21 December 2020 and are currently on a clinical, aged care or disability accommodation services placement in Queensland, please:
If you are in this category and due to commence a placement in January 2021, please contact HES.support@usq.edu.au for further advice. Students should follow any additional advice received from their placement provider. If you are located in, or are entering Queensland, you can access a full list of COVID-19 testing locations on the Queensland Health website. If you are feeling unwell or experiencing any symptoms, please self-isolate and arrange for a test as a matter of urgency. Please do not attend campus, or your clinical placement, if you are unwell. Support for you If you have questions or need help with your Semester One enrolment, the iconnect team is here to support you via Zoom and chat, or you can join the supportive USQ iconnect Facebook group. Research students are encouraged to contact the Graduate Research School team at grs@usq.edu.au. As we approach the end of Semester Three 2020, our campuses are open and busy preparing for Semester One, 2021. For those of you not studying this semester, we look forward to welcoming you all back in 2021. Regards Belinda Reimers |
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| To: All currently enrolled students | From: Pro Vice-Chancellor (Students) | Subject: USQ | Academic support available for 2020 | |
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With the continued uncertainty of the COVID-19 pandemic, the University is extending the opportunity for you to access grade concessions and online assignment extension requests in Semesters 2 and 3 of 2020. Grade Concessions in 2020 The grade concessions introduced in Semester 1 are now available to you for the remainder of 2020. This means that if your final grade does not reflect your usual high achievement in Semester 2 or 3 of 2020, you can request to have this recorded as a Pass - Not Contributing to GPA (PC). If you do not pass in Semester 2 or 3 in 2020, your grade will automatically be excluded from the calculation of your GPA and will be recorded as a Fail - Not contributing to GPA (FC). You can find out more on the COVID-19 Student Support Package page. Assignment extensions To ensure your assignment extension requests are actioned as quickly as possible, you continue to have access to the Assignment Extension Request Form. Short extensions to the assignment deadline of up to five days can be requested by providing us with a short statement outlining the circumstances that are preventing you from submitting your assignment on time. We understand that sometimes unexpected events occur prior to due dates, however, we strongly advise you to submit your application at least 24 hours prior to the deadline, as this will help ensure a decision on your application can be made prior to the deadline. Support for you In addition to these measures, the University offers a range of services to support you, including:
Contact us If you have any questions, the iconnect team are here to support you via Zoom and Live Chat from Monday to Thursday 8 am - 8 pm, Fridays 8 am - 5 pm and on weekends from 12pm - 5pm. You can also join the iconnect Facebook group to access peer and concierge support. I am confident in your ability to complete your studies and hope that the continuation of short extensions and grade concessions for the remainder of 2020, will relieve some of the additional pressure you may be under. We are here to support your success. Regards Professor Josh Pienaar |
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| To: All students enrolled in Semester Two, 2020 at USQ Springfield | From: PVC (Students) | Subject: USQ |COVID-19 information and support | |
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Yesterday afternoon, Queensland Health issued a contact tracing alert for USQ's Springfield Café on Thursday 20 August 2020, between 12.05 pm and 12.13 pm. In line with Queensland Health advice, anyone who attended the café or surrounds during these times should monitor their health and, if they develop even the mildest of COVID-19 symptoms, get tested. In addition to the regular cleaning that occurs, the University undertook a precautionary deep clean of the affected areas last night. The USQ Springfield Café will be closed for the rest of this week. At this point, there are no changes to University activities, with the exception of the café, and we continue to operate under our COVIDSafe Plan. We will continue to follow the advice of the Queensland Government and Queensland Health as that is provided. Our safety is a shared responsibility The health and wellbeing of our staff, students and communities remains our primary concern. Thank you for your ongoing assistance in adhering to social distancing and hygiene requirements while on-campus to keep our community safe. If you are feeling unwell or experiencing any symptoms, please self-isolate and arrange for a test as a matter of urgency. Support for you Our support team is available seven days a week to answer your questions. Regards Professor Josh Pienaar |
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| To: All students enrolled in Semester Two, 2020 | From: PVC (Students) | Subject: USQ |COVID-19 information and support | |
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There are currently various and constantly changing COVID-19 restrictions across Australia which may be impacting many of you. We are here to support you and help you succeed in achieving your goals this semester. The USQ Library has a range of online resources, including online study support and consultations, and you are also able to submit an assignment extension request if needed. Our support team is also available seven days a week to answer any questions you may have regarding your studies. COVID-19 in Queensland The University is aware of, and monitoring, the emerging situation across the Greater Brisbane region. We will continue to follow the advice of the Queensland Government and Queensland Health as that is provided. Support and more Please regularly check your student email (UMail) for any changes or updates. If you have been impacted by COVID-19, please let us know by filling out our confidential online form so we can best support you. Regards Professor Josh Pienaar |
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| To: All interstate students | From: PVC (Students) | Subject: USQ |Urgent: QLD Border Closures | |
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I am writing to you because your student details indicate that you are a non-Queensland resident and you may therefore be impacted by existing and pending Border closures across the various States and Territories. In particular, the Queensland Border closure, which comes into effect from 1.00am AEDT, 8 August 2020, may present some challenges for interstate students who are required to attend face to face or on-campus course activities in Queensland. If you have already dropped or are considering dropping your courses due to the possible impact of border closures, please reach out to us on Monday 10 August and we will work through this with you, so you can remain enrolled and continue your studies. Please don't be concerned, we will work with you to find the best solution. Our iconnect team is here to answer your questions Monday to Thursday 8.00am - 8.00pm, Friday 8.00am - 5.00pm, and from 12.00pm - 5.00pm on weekends through Live Chat and Zoom. The Library's online services are also available to help you succeed in your studies. USQ's number one priority is the health, safety, and well-being of our students, staff, and community; simultaneously, we acknowledge the ongoing challenges COVID-19 may be presenting for you and those close to you. Stay safe. Regards Professor Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ |An important COVID-19 update | |
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As you may be aware, three new COVID-19 cases have today been identified in Queensland. Contact tracing has commenced across a number of suburbs on Brisbane's southside, including a Springfield restaurant. Late this afternoon the Queensland Government released their current contact tracing alerts. Please check now to see if you were in the identified areas within the prescribed timeframes. If you were, please immediately self-quarantine and do not attend campus. If you are feeling unwell, we recommend that you self-isolate and get tested as soon as possible. Please follow Government health advice and advise USQ through this confidential form. As you know, we have made numerous changes to our campuses in order to make them COVIDSafe and ask that you continue to follow the health advice provided by the Queensland Government, including social distancing and good hygiene practices. Unless you have been otherwise notified, classes will continue as scheduled for now. Queensland Health advises that if you have not been to the identified locations, remain alert but not alarmed. I can appreciate that the current situation may be uncertain and encourage you to contact our Health and Wellness team if you need support via student.success@usq.edu.au or phoning +61 7 4631 2372. We are currently monitoring the situation and are awaiting further advice and instructions from Queensland Health and will provide you with updated information as soon as possible. Regards Professor Josh Pienaar |
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| To: All students with coursework | From: PVC (Students) | Subject: USQ |An update on Semester 2 planning | |
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With Semester Two beginning on Monday 13 July, I'd like to update you on our planning for on-campus activities and the re-opening of learning facilities. While lectures will not be on-campus in Semester Two, all courses with on-campus learning activities required for course completion (e.g. practical classes, residential schools, laboratories, studios) will be commencing on-campus from Week 1, Monday 13 July 2020. We are also planning, where possible, for small classes such as tutorials and workshops to commence on-campus from Week 2, Monday 20 July. You will receive updates on your specific courses via your student email and through StudyDesk, so check these regularly. If your courses have an end of semester paper-based exam in Semester Two, these will be replaced with an Alternate Assessment period. Those of you who were involved in the Semester One, 2020 Alternate Assessment period have provided us with excellent feedback for improving our processes and I encourage everyone who had an alternate assessment item last semester to complete the survey if you have not already done so. I look forward to welcoming many of you back to campus. I remind you that it is your personal responsibility to adhere to social distancing requirements and good hygiene practices at all times. Doing so will help ensure you and your family and friends remain healthy and will protect the health and safety of all USQ students, staff and our community. I encourage you to download the Government's COVIDSafe app and also the USQ SafeZone App. Please do your part to ensure the University can continue to offer classes and services on campus for the remainder of this year. Library ServicesAs of Monday 13 July, our campus libraries will be open for individual study and collection access for up to 100 people per library, with 24-hour access to the Springfield Library also recommencing. You will also be able to access a 'click and collect' option for easy borrowing from Monday 13 July. You can continue to request home delivery with free return postage, and digitised copies of a chapter or section from our books or journal articles (within copyright limits) and our online collections are always available. Meet-up, Study Support sessions and consultations will continue online for the time being, however if you need a more support, please contact us. Support for youIf you have questions or need help with your Semester Two enrolment, the iconnect team is here to support you via Zoom and chat, or you can join the supportive USQ iconnect Facebook group. Please continue to check your student email and the Online Learning page for updates. I look forward to welcoming you to Semester Two.
Regards Professor Josh Pienaar |
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| To: Higher Degree by Research (HDR) students | From: DVC (Research and Innovation) | Subject: USQ | Update from the DVC (Research and Innovation) for HDR Students | |
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Thank you for your continued hard work and commitment to your studies in these unusual circumstances. I wish to express my appreciation for your cooperation over the last couple of months with my request that you work from home to prevent the spread of COVID-19. We are now in a phase of planning for the return to campus for staff and students and we are aiming to do this in a way that minimises disruption to work and study, while maintaining our core focus on keeping our staff and students safe and healthy. Please note the following with regards to returning to campus:
Please discuss your individual circumstances with your supervisor, so that they can ensure that you are receiving the necessary support to continue your studies with minimal disruption. If you require additional support, please contact the Graduate Research School at grs@usq.edu.au. Kind Regards Professor John Bell |
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| To: All students | From: PVC (Students) | Subject: USQ |An update on Semester Two plans and academic support | |
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2020 has raised unique challenges, and while circumstances have been difficult, continuing with your studies has taken you a step towards achieving your education goals. I acknowledge the effort and sacrifice that you have made to succeed in your studies despite the challenges that this year has posed, and reassure you that everyone at USQ will continue to support you in reaching your goals. I am writing to provide you with further information about the academic supports you will be able to access after results are released on Friday 3 July 2020. There is also information about Semester Two, 2020, to help you adequately plan and succeed in your studies for the remainder of this year. Semester One, 2020 ResultsIn April, those of you enrolled in Semester One, 2020 were made aware that several academic supports would be available to you as part of the COVID-19 Student Support Package once your results had been released. Further information about these initiatives and how you can access them is now included on our COVID-19 Student Support Package page. Plans for our return to campusUSQ's number one priority is the health, safety, and well-being of our students, staff, and community; simultaneously, we acknowledge the impact COVID-19 has had on your educational experience and in meeting your academic requirements. As such, we continue our detailed planning for a phased and partial return to campus in Semester Two, 2020, as detailed below:
Be assured that your success is extremely important to us and we will continue to support you in the online learning space, as we have been doing for many years. The Online Learning page has been updated and will continue to be updated with information as it becomes available. Support for youWe have a range of support teams available to you as well as the Library's online services to help you succeed in your studies. For those of you who have had your Semester One paper-based exams replaced with alternate assessment, the Alternate assessment webpage contains a range of Frequently Asked Questions, including preparation advice, technical support, and 24/7 support during the Alternate Assessment period. Our iconnect team is here to answer your questions Monday to Thursday 8.00am - 8.00pm, Friday 8.00am - 5.00pm, and from 12.00pm - 5.00pm on weekends through Live Chat and Zoom. As we near the end of the semester, I wish you all the best with your final assessments and encourage you to seek out advice, support, and assistance where required. Our priority is supporting you to achieve your best as we continue to work through these challenging times. Regards Professor Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ |Plans for Semester 2, 2020 | |
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Thank you for persisting with your studies during these unprecedented times. I know that the last few weeks have been extra-challenging, and I also know that the investment you are making in your learning and your future is important to you, your family and community, now more than ever. I want to acknowledge the commitment you have made to continue with your studies over the past 12 weeks as we head towards the end of Semester 1. No one could have imagined how Semester 1 would turn out and your grit and determination to persevere is testament to your abilities and an achievement you should be proud of. I am writing to provide you with an update on our planning for teaching and learning in Semester 2. The University's aim, as always, is to support you to confidently continue and complete your studies and to ensure that you have the information you need to make decisions about your future study. We continue to monitor and be informed by the latest Queensland and Australian Government advice and will proceed cautiously with our return to campus plans to ensure the safety and wellbeing of our students, staff and the wider community. While we have seen the recent easing of some restrictions, it is unlikely that public health requirements and expectations, such as travel restrictions, social distancing and hygiene measures, will be lifted in the foreseeable future. Last week, the Australian and Queensland Governments released three stage COVID-19 Recovery plans and the University will also adopt a phased approach to returning to campus-based activities. As indicated by the Queensland Government’s roadmap, we are investigating how we can open spaces for students to access computers consistent with Stage 1 and 2 guidelines. We are also planning to reopen our Library study spaces during Stage 3. Social distancing and hygiene requirements will remain in place through all stages of our return to on-campus activities and into the foreseeable future. All students and staff will need to be aware of and adopt these practices while on campus. Semester 2, 2020 At this stage, the University anticipates plans for Semester 2, beginning 13 July, will include the following:
Please be assured that any changes to Semester 2 assessment items will be communicated to you as early as possible in the semester to ensure that all assessment can be conducted in safe ways that meet COVID-19 transmission prevention guidelines. USQ has been delivering high quality, online learning to our students for more than 20 years. With this expertise, we are well-equipped to continue to support you in achieving success in your studies and on your way to reaching your long-term career goals. Support for you Applications for financial assistance through our Student Support Package remain open until Tuesday 7 July. For up-to-date information and frequently asked questions (FAQs), please visit our Online Learning at USQ page. If you are unsure about what to do or have any questions, the iconnect team and your Student Relationship Officers are here to support you on Live Chat and Zoom Monday to Thursday 8am - 8pm, Fridays 8am - 5pm and from 12pm - 5pm on weekends. I will be in touch to let you know further details and any new information as it becomes available. Regards Professor Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Student Financial Assistance Scheme | |
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Following the announcement of USQ’s COVID-19 Student Support Package last week, I’m pleased to let you know that applications for the COVID-19 Student Financial Assistance Scheme are now open. Information on each of our support offerings, including the eligibility criteria and how to apply, can be found on the COVID-19 Student Support Package page. Applications will remain open until Tuesday 7 July and our team will endeavour to process your application within 5 – 10 business days. We are working on the processes needed to give you access to the academic supports outlined in last week's email and will be in touch soon with information on how you can access these. Details on the financial and academic support on offer through the student support package can be found on the COVID-19 Student Support Package page. For up-to-date information and frequently asked questions (FAQs), please visit our Online Learning at USQ page. We look forward to continuing to provide you with the support you need at this time. Regards Professor Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Student Support Package | |
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At USQ we are continuing to make changes to provide you with the best possible opportunity to successfully complete your studies this semester. In these difficult times we know that some of you may be unsure if you will be able to continue with your studies and others may be wondering how you will maintain the high standard of results you would normally achieve. Almost all of you will have had some sort of disruption to your work or personal life and you may be concerned about how your financial situation might impact on your study. Last week I wrote to you to tell you that we were aware of the challenges you are facing and that we were working on further support measures to help you to confidently continue in your study. Today, I am very pleased to let you know that your University has developed the COVID-19 Student Support Package that includes enhanced online support services, and changes to the way final grades are treated this semester to remove any negative impact, and a new needs-based personalised financial support package. Academic Support The current situation may mean that you haven't been able to dedicate the same amount of time to your studies as you normally would, and I understand that this may be concerning you. I want you to know that we are confident in your ability to complete your studies and we want to relieve some of the additional pressure. For this reason, we're implementing the following additional measures:
Financial support Many of you have been in touch to let us know that you are struggling to access technology and learning resources. We've tailored the COVID-19 Student Financial Assistance Scheme with your needs in mind. The package includes:
How to apply for financial supportApplications will open on Tuesday 14 April, however you can find further information on the support package, eligibility and required supporting documentation, on the COVID-19 Student Support Package Page. Details on how to apply will soon be available. Contact usRemember that your Student Relationship Officers and the iconnect team are here to support you if you have any questions from Monday to Thursday 8am - 8pm, Fridays 8am - 5pm and on weekends from 12pm - 5pm. Please let us know how you are going by completing our online form so we know how best to support you. Please note that the University will be closed from 10 April - 13 April inclusive, for the long weekend, but our staff will be back on Tuesday ready to answer any of your questions about this package. I hope that the introduction of these additional support measures brings some much-needed relief and gives you renewed confidence to continue with your studies. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | An update to our student support | |
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USQ recognises that COVID-19 has brought significant challenges and disruptions to the daily life of you and your family. Understandably, this may be a stressful and anxious time for you as we begin to navigate a new normal. It's important to us that you receive the support you need and are empowered to continue with your studies in this rapidly changing environment. Through these times, it is important to remember that the current difficult situation will pass, and with this in mind I encourage you to remain focused on your longer term education and career goals. As we move into the mid-semester break, I particularly want to let you know that USQ will be increasing our practical support for those of you who are facing unforeseen hardship due to COVID-19. Our support package will be finalised in the coming days, and I will send you an email next week with further details about the package including how to access the various supports. In the meantime, I wanted to highlight several online support services available to you at USQ. Personal SupportFor many of you, COVID-19 has brought with it changes to the way you work, and it has impacted on your family life, employment, as well as your education. The following online services are available to support you, Monday to Friday from 9am - 5pm.
Academic supportThe USQ Library has a range of academic support, including study support and access to a variety of online library services. Aboriginal and Torres Strait Islander students can also access a range of support services to assist in succeeding in their studies, including tutoring support through the College for Indigenous Studies, Education and Research (CISER). International studentsAs an international student, you may have questions around changes to your study. We have created a frequently asked questions (FAQ) section on our Online Learning at USQ page with further information and encourage you to also keep up-to-date with the information provided on the Study Australia website. Our iconnect team is available for Zoom sessions to help you get the support you need or you can contact us via phone, email or chat to assist you with your enquiries. Research studentsAs a Research student, we have developed a specific FAQ section on our Online Learning at USQ page to support you. You can also send enquiries to the Graduate Research School team at grs@usq.edu.au. Have a question?Your Student Relationship Officers and the iconnect team are online and ready to help Monday - Thursday from 8am - 8pm, Fridays from 8am - 5pm and weekends from 12pm - 5pm. You can also complete the online form to help our USQ support team understand your situation and provide the best possible support. Thank you for your willingness to adapt to what may be new ways of learning for many of you. As a university, we are working hard to ensure that your learning experience continues to be of a high standard. I look forward to sharing further information about our updated student support next week. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Changes to on-campus services | |
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In light of this, we have had to make further changes to our on-campus facilities. Changes to on-campus facilities USQ Springfield and USQ IpswichAll retail, food and beverage services at USQ Ipswich and USQ Springfield are now closed until further notice. USQ ToowoombaThe Omnia Books and Beyond physical bookstore at USQ Toowoomba will be closed until further notice, however Books and Beyond will continue to operate online through their website. The on-campus caterers, CCP, will remain open for takeaway orders in the Refectory, and are also delivering frozen family-size meals to the Toowoomba area. Please adhere to social distancing protocols when ordering, or phone 4636 0043 or 0476 047 825 for further information. The Darling Heights Post Office at USQ Toowoomba and USQ Health Service - Toowoomba remain open. Please observe social distancing and hygiene protocols in line with Government directives. If you are planning to visit the USQ Health Service, please call ahead of your visit and make sure you talk to our staff before arriving. Inter-Campus Shuttle Bus service In line with recent Government directions around non-essential travel, we had planned to suspend the Inter-Campus Shuttle Bus service from the end of this week. However, due to an unexpected change in the availability of our bus drivers the service will now cease from Thursday 2 April 2020 until further notice. Keeping up-to-date Our Online Learning at USQ website is regularly updated to keep you informed of the latest changes. For course-specific information, continue to check StudyDesk and your student email (UMail). Support for you If you have questions, don't forget that your Student Relationship Officers are here to support you on chat, phone or by emailing usq.support@usq.edu.au. You can now also access online services from the iconnect team, including online face-to-face support via Zoom from our concierges and staff. Take care and please continue to monitor your email for updates. Regards Josh Pienaar |
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| To: Springfield and Ipswich students | From: PVC (Students) | Subject: USQ | Disruption to USQ Health Services | |
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From Monday 30 March, 2020 the USQ Health Service on the Ipswich and Springfield campuses will temporarily close. Patients of the USQ Health Service at Ipswich and Springfield will be supported through telehealth or phone consults from the USQ Toowoomba campus. Please phone 07 4631 2372 to make an appointment. All student appointments will continue to be bulk-billed. If you require a pathology or a vaccination appointment, Ipswich patients are encouraged to contact Bremer Medical Centre (Building F, USQ Ipswich) on 07 3381 1900 and Springfield patients are encouraged to contact Stellar Medical, Commercial Drive, Springfield on 07 3818 2277 for pathology or vaccination appointments. Telehealth or phone consultations can be made by calling the USQ Toowoomba Health Service on 07 4631 2372. Please continue to check USQ Online Learning for the most recent updates. For all other student enquiries, please contact your Student Relationship Officer via phone on 07 4631 2285, freecall 1800 007 252 or email at usq.support@usq.edu.au. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | USQ Online Services Step Up | |
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In light of the latest updates and direction from the Australian Government about the COVID-19, we are regrettably announcing some further changes to our on-campus facilities. USQ is well practised at providing excellent service online, and we have been doing so for many years. Many of you will have routinely accessed our services this way as part of your usual practice, and for those of you for whom this is new, our staff will help you transition to seeking our help and advice online. While there will be some changes to the way in which you access support, our level of support won't change. Our online support hours remain the same and USQ is ready to extend those hours to ensure you receive the support you need. Student servicesTo protect you and our staff, we will close our face-to-face reception areas at 5 pm this afternoon. We will continue to provide all of our services virtually. You can contact us on chat, through email and on the phone between the hours of 8 am and 8 pm during the week and from 12 pm to 5 pm on weekends. Library servicesLibrary services and collections are now available exclusively online. Our campus libraries will close at 5 pm this afternoon. While access to our on campus libraries is no longer available, our online library is very much open for business. Our online study support resources are always available. Our librarians and learning advisors stand ready to assist you with your studies via consultations and drop-in sessions conducted online. Campus servicesOur 24-hour computer labs and study areas will close at midnight tonight. If you are dependent on these facilities to continue your study, please contact us so you can provide us with further information. Health servicesOur Health services on each campus will continue to offer in-person service, however, for your safety and ours, you must call ahead prior to attending campus. How we can help youWe are regularly updating the Online Learning at USQ website to keep you informed of the latest changes. It's important to us to hear how you're going, so that we can support you in the best possible way. Please help us to better understand your situation by completing our online form. The Australian Department of Health has provided useful advice on managing stress and anxiety during the current situation. Your Student Relationship Officers are here to answer any questions you may have on chat, phone or by emailing usq.support@usq.edu.au. I thank you once again for your patience and understanding in these difficult times. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Changes to on-campus facilities | |
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Our primary focus during the COVID-19 situation is on the health and wellbeing of our students and our staff. During this difficult and stressful time, I hope that, whether here in Australia or overseas, you, your family and friends are safe and feeling well. We are regularly updating the Online Learning at USQ website with the most up-to-date information, guided by the recommendations of the Australian government and health authorities to keep you informed of the latest changes. USQ's staff are doing everything we can to support you through the changes in Semester 1 to help you succeed in your studies. Learning and teaching activitiesFrom Monday 23 March, we have commenced the delivery of all face-to-face learning in an online mode and we will remain in online mode for the remainder of Semester 1. We are continuing to modify our learning and teaching activities in a staged and coordinated approach across our Schools to assist you to continue with your studies. Your lecturers are adjusting online activities to match the specific needs of each discipline and will continue to provide you with access to additional online learning support tools. We are still working hard to develop plans for some of our more complex learning activities and we will keep you updated as these progress. Our dedicated web page, Online Learning at USQ, is updated regularly. On this page you will find the latest information about any changes to teaching and learning and frequently asked questions. Government announcements and changes are happening very quickly, and we ask that anyone who is currently completing or commencing a placement regularly checks StudyDesk for updates. If your circumstances mean you need to withdraw from your placement, please contact us first and let us know so we can make sure the hours you have completed can count towards your course or program requirements. AssessmentUpdated information on assessment items for Semester 1, including end of semester examinations, will be posted on StudyDesk. Please check your StudyDesk regularly for any changes. Our online Assignment Extension Request form allows you to easily submit your assignment extension requests. Requests will be accepted up until the deadline published in your StudyDesk, however to ensure your request is received and actioned prior to the deadline, we recommend that you submit your request at least 24 hours before the due date. CampusesWe will continue to make changes to our face-to-face services at all of our campuses in response to health and social distancing advice from our Federal and State Governments. To support your learning, the computer labs and library services will be kept open whilst it is safe to do so. For more information on the changes that have been made to our on-campus facilities visit Online Learning at USQ. Academic calendarThe dates for learning and teaching activities in the academic calendar have not changed for Semester 1 2020. In response to the changing environment, we have extended the last day to withdraw from a Semester 1 course without recording a fail grade to 8 May 2020. Information on the academic calendar and USQ's important dates can be found on the Academic Information page. Accessing supportWhile there will be some changes to the way in which you access support, our level of support won't change. It's important to us to hear how you are going, please let us know by completing the online form so that we can support you. Our online support hours remain the same and USQ is prepared to extend those hours to ensure you receive the support you need. Your Student Relationship Officers are here to answer any questions you may have, via Live Chat or by emailing usq.support@usq.edu.au. For information on changes to student payments, please visit the Services Australia website. I thank you once again for your patience and understanding in these difficult times. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | COVID-19 Update | |
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Yesterday, the Australian Government provided an update on the national COVID-19 response plan and today the Queensland Government has announced further measures. We are working through the details of these announcements and what they mean for the University. I will ensure that you are advised of our position and response as soon as possible. In the meantime the latest information on the changes that we have made and the support that we have available to you is available via our dedicated website. I thank you once again for your patience and understanding in these difficult times. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Assignment extensions | |
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Following my email earlier this week, I am writing to provide more details on the changes to our processes for applying for an extension to the due date for assignments. We have put these changes in place to support you to be successful with your studies. We understand that sometimes unexpected events occur prior to due dates, however, we strongly advise you to submit your application at least 24 hours prior to the deadline, as this will help ensure a decision on your application can be made prior to the deadline. You can find the Assignment Extension form online or from our Online Learning at USQ webpage. If you need help getting started or completing your assignments, we have a range of online learning resources on unpacking the topic, assignment structure, writing, referencing and proofreading. Our learning advisors are available to help you. You can book an online appointment with one of our team and receive specialist help with academic writing. Contact us Remember that your Student Relationship Officers are here to answer any questions you may have, via Live Chat and phone on +61 7 4631 2285 or freecall 1800 007 252. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Census date and what that means | |
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Even though these are uncertain times, one thing we want you to be certain of, is that we're always here to support you to be successful with your studies! Important Dates We wanted to remind you that today, 20 March 2020, is census date, which means it's the last day that you can withdraw from a Semester 1 course without incurring any related fees. We also wanted to let you know that we've extended our last day to drop a Semester 1 course without recording a fail grade to 8 May 2020. Making the most of your lectures As we're in week 4, we'd like to share some practical tips given by the Learning Advisors in the Library to maximise your study time.
Online Resources We wanted to highlight some great online resources from the USQ Library to help you with your online learning. If you'd like to chat to someone about making the most of online study, you can book an online appointment with one of our learning advisors who will help you adapt your study skills. They also provide specialist help with academic writing (including assignment structure, critical thinking, analysis and synthesis) and help you with any other study-related questions. All of our Semester 1 peer learning groups will also be going online to provide you with extra support and our leaders are being especially trained to support you in your online learning. Contact us Remember that your Student Relationship Officers are here to answer any questions you may have, via Live Chat and phone on +61 7 4631 2285 or freecall 1800 007 252. Please visit our webpage to read more about ways we can support you to study online and the campus facilities that you can continue to access. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Update on COVID-19 | |
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This morning the Prime Minister announced further social distancing measures. I am writing to reassure you that USQ is ready and able to meet the challenges ahead, to ensure that your hard work will result in that life-changing qualification. USQ is a specialist in providing the online and flexible study and support options you will need to complete your studies in the weeks and months ahead as COVID-19 spreads. You still have access to our online student support and services. You will still have the option to access our campus facilities, including the libraries, provided you abide by strict hygiene requirements and practice social distancing. From Monday 23 March, a number of changes in support of your continued study success will be implemented. These changes will not impact your progression into future courses. Please note that the changes outlined below do not mean our campuses are closing. Rather, we're making it easier for you to complete your study in response to COVID-19. Further details are as follows: Lectures and tutorials From Monday 23 March, on-campus lectures and tutorials will be replaced by online experiences. Many of these online classes will be held according to the existing on-campus class timetable. Please regularly check your USQ email (UMail) and StudyDesk for information and updates about these classes. Practicals, Residential Schools, Studios and other face-to-face learning activities From Monday 23 March, in some courses, practicals, residential schools, studios and other face-to-face learning activities will be replaced by a non-face-to-face activity, allowing you to complete the course this semester. We are working through ways to support you on a course by course basis. Placements Professional placement courses will continue for most students enrolled in these courses. To date, most of our partners who provide placements are continuing to support these important learning activities. If for any reason, one of your scheduled placements is cancelled, it will be rescheduled to later in the year. In that scenario, you will be awarded an incomplete grade (IDM) at the end of first semester. This will not impact on your HECS or fee obligations, and the work you have completed to date will still contribute to your final grade in these courses. End of semester paper-based examinations We are working to replace the end of semester paper-based examinations with alternative forms of assessment that will not require you to attend campus or an examination centre. All changes will be finalised after the mid-semester break and will be posted on your course StudyDesk. Course specifications will be updated to reflect these changes if necessary. Requirements for assignment extensions From Monday 23 March, for Semester 1 assignments, you can seek an assignment extension of up to five working days on the basis of a written declaration of the circumstances preventing your on-time submission (rather than a medical certificate). You will not be asked to provide a medical certificate unless your assignment cannot be submitted within 5 working days of the due date. Requests for assignment extensions must be received at least one full day before the due date of the assessment item. Further information on a new process for requesting assignment extensions will shortly be available on course StudyDesk. The decisions above are designed to keep you and your networks of family and friends as safe as possible. They mean you can confidently continue with your studies and remain connected to USQ's student support services while reducing your exposure to COVID-19. These decisions are based on the latest health advice, the need for social distancing, and USQ's long and proud history as a distance and online higher education provider. The specific details about changes that affect your courses will be provided on your course StudyDesk. Please check regularly for updates. If you would like more information in the meantime, please contact our student support team. We also have a list of FAQs on our website. If you think you have been exposed to the COVID-19 virus, please follow the self-isolation instructions and seek medical advice by contacting your General Practitioner or the USQ Health and Wellness Team by emailing student.success@usq.edu.au or by phoning +61 7 4631 2372. Please do not attend campus, placements, or travel on the inter-campus shuttle bus. I apologise for the disruptions these changes will cause for many of you, including those of you who have already made arrangements to come to Campus for Residential Schools and similar activities in the weeks ahead. I hope you understand these decisions are being made with your best interests at heart, and within a rapidly changing public health environment. Please remember, if you are unwell, you must stay home. Take care. Your health, safety and success are our top priorities. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Important Update on COVID-19 | |
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In the light of The Australian Government's latest direction to in relation to large public gatherings and the ongoing risks associated with the COVID-19 outbreak, the University has decided to postpone the forthcoming Toowoomba, Ipswich and Sydney graduation ceremonies scheduled for April and May this year. The University will still confer degrees and qualifications on eligible students, and we will provide more information as soon as it is available. At this stage our second semester graduation ceremonies will go ahead as planned. If there are any changes to this we will let you as soon as possible. We have also cancelled the Harmony Day events at each USQ Campus, and all other events are under review, but are unlikely to go ahead. Please note that this doesn't apply to face to face or online lectures, tutorials and other learning and teaching activities. Separate communications will be sent to students who are attending or are scheduled to attend placements, residential activities and other learning and teaching activities that have a required face to face component. We are committed to prioritising your needs and can assure you that we are working closely with your lecturers and program directors, so you are able to continue with your learning activities during Semester One. Our support teams will continue to be in touch with you regularly, with further information about how USQ can support your studies, and your health and wellbeing, during this time of uncertainty. To help us assist you and manage the potential impacts of the virus we have developed an online form to enable students to register if you are:
We will be in contact with those who register to privately discuss support options as appropriate. Remember that your Student Relationship Officers are here to answer any questions you may have, and are more available than ever, via Live Chat and phone on +61 7 4631 2285 or freecall 1800 007 252, during the following extended hours:
If you wish to access Student Health and Wellbeing, please contact the Health and Wellness Team by email student.success@usq.edu.au or phone +61 7 4631 2372. Please remember, if you feel unwell, please do not attend campus. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Update: Advice to students about COVID-19 (coronavirus) | |
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In a time of global uncertainty, your education is one of your most valuable assets. It provides a path to your future, beyond the current disruption of COVID-19. Now is the time to keep your goals in sight. USQ has a strong tradition of online and flexible learning options and we are well placed to support you completing your studies. In particular, we're mindful of the upcoming census date. I would like to reassure you we are working on flexible approaches to residential schools, placements, assessments, exams and other on-campus activities. I will be in touch with further information very soon. You can find more information on our website. If you feel unwell, please do not attend campus. For all other student enquiries, please contact us via phone on 07 4631 2285 or freecall 1800 007 252. You are also able to email your Student Relationship Officer at usq.support@usq.edu.au. Regards Josh Pienaar |
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| To: All students | From: PVC (Students) | Subject: USQ | Update: Advice to students about coronavirus | |
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The University of Southern Queensland is committed to providing a healthy work and study environment for all students, staff and the wider community. The University continues to monitor the ongoing coronavirus (COVID-19), ensuring the health and wellbeing of our community, as a priority. The University continues to follow the advice of the Australian Government Department of Health. The University is continuing to facilitate lectures, tutorials and other associated learning activities, as scheduled. Students located in Australia who are not self-isolated should continue to participate in their study activities as timetabled. If you feel unwell, please do not attend campus. If you feel unwell and have any flu-like symptoms, the USQ Health and Wellness team offers a variety of services including medical appointments and free, confidential and professional counselling services which are available online, in-person or via telephone. Should you wish to make an appointment, please phone +61 7 4631 2372 or email student.success@usq.edu.au before you attend campus and ensure you explain your symptoms and travel history to our team. For all other student enquiries, please contact us via phone on +61 7 4631 2285 or freecall 1800 007 252 (within Australia Only). You are also able to email your Student Relationship Officer at usq.support@usq.edu.au. We wish you all the best for the start of Semester One, 2020. Regards Josh Pienaar |
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| To: All students | From: PVC (Student Services) | Subject: USQ | Update: Advice to students about coronavirus | |
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USQ is continuing to monitor, review and adhere closely to the regular advice being received from health authorities and are approaching the issue with the highest degree of care. The Commonwealth Department of Health provides regular updates on the status of cases within Australia and broader public health activities. You can review these updates here. Public health issues can be of great concern across the community and have the potential to create distress and anxiety. It is important to remain informed and be mindful of the challenges impacted members of our community within and outside of Australia are experiencing. As always, USQ stands with and continues to support impacted communities. What we are doing? The University's incident management group has been meeting daily to assess and manage potential impacts on students and staff and to implement a range of actions to ensure the University's preparedness to respond to any changes in the situation. The safety of our staff and students is paramount and we are committed to keeping you informed about USQ's response. Across the past week, we have made a number of updates to FAQs and general information regarding the potential impact of changed arrangements for return to study and work. This includes communicating government-imposed travel restrictions, offering ongoing support to impacted staff through flexible work arrangements, and working closely with our affected students to provide flexible study options that facilitates their continued study at USQ. We have also been reviewing and making decisions about future travel arrangements for USQ staff and students in consultation with travellers and in line with travel advice from the Department of Foreign Affairs and Trade provided on Smartraveller. Please contact the Travel Office for advice around planned international travel. USQ has commenced preparing self-isolation facilities for impacted USQ students within Concannon College on our Toowoomba campus, in the unlikely event of future need. USQ is currently communicating with students across our Residential Colleges to keep them informed and answer any questions, for what remains a preparedness-only measure. To enable safe hygiene practices, USQ has commenced installing liquid hand sanitiser stations in high traffic areas across all campuses. In addition to the sanitiser stations, personal hand sanitiser will continue to be made available at main reception locations across all USQ campuses. What should you continue to do? As a community we should be aware that for some of our students, staff and families this remains a difficult and distressing time. Here are some things that you can do to help:
Please contact Student Support via email usq.support@usq.edu.au or call +61 7 4631 2285 or 1800 007 252 (within Australia only) to discuss options through which we can support your continued study. If you have any health concerns, please contact your local GP or USQ Health Service (+61 7 4631 2372). Make sure you call in advance to explain your symptoms and travel history. USQ will continue to provide updates for students as new information becomes available. As this is an evolving situation we have established dedicated webpage to provide you with regular updates. Kind Regards Helen Nolan |
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| To: All students | From: PVC (Student Services) | Subject: USQ | COVID-19 Update | |
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USQ is committed to the ongoing safety of staff, students and our local communities. The University's management team continues to monitor and review regular advice from health authorities in relation to the novel coronavirus. As has been recently reported in the media, Queensland now has two confirmed cases of novel coronavirus. USQ is making some new arrangements for some students and staff returning to work or study in the coming weeks. Students or staff who have travelled to China (including Hong Kong) should not attend study or work on-campus for 14 days after leaving that country. The University suggests that you follow Queensland Health advice to self-isolate during that period. If you have been in contact with any confirmed novel coronavirus cases, you should follow Queensland Health advice to self-isolate for 14 days following exposure, and not attend study or work on-campus during that period. If you have any health concerns, please contact your local GP or USQ Health Service (+61 7 4631 2372). Make sure you call in advance to explain your symptoms and travel history. USQ offers a number of flexible study options and students affected by the above changes should contact Student Support via email usq.support@usq.edu.au or call +61 7 4631 2285 or 1800 007 252 (within Australia only) to discuss options through which we can support your continued study. USQ will continue to provide updates for students as new information becomes available. As this is an evolving situation we have established dedicated webpage to provide you with regular updates. Kind Regards Helen Nolan |
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| To: All students | From: PVC (Student Services) | Subject: USQ | Advice to students about coronavirus | |
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USQ has been closely monitoring developments relating to the novel coronavirus (2019-nCoV). Kind Regards Helen Nolan |
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