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Complaint management framework

USQ aspires to an organisational climate where all employees feel confident and comfortable about raising concerns or making legitimate and grounded complaints. 

The following table outlines the important issues that are dealt with through the indicated USQ policies and procedures:  

What am I reporting?  Who do I tell? What policy or procedure should I look at?
Workplace conflict, employee related complaints or grievances
  • Supervisor or manager
  • Human Resources
  • Union representative
Workplace bullying and harassment
  • Supervisor or manager
  • Human Resources
  • Harassment and Diversity Contact Officer
  • Union representative

Further information

The University also has a range of further information about workplace harassment and bullying.

Sexual assault
  • USQ Security on Extension 2222 for on-campus incidents
  • Police on 000 for off-campus incidents
  • Human Resources
  • Associate Director (Inclusion, Safety and Employee Relations) (Human Resources)
  • Diversity and Inclusion Coordinator (Human Resources)
  • Harassment and Diversity Contact Officer (for debrief)

Further information

The University also has a range of further information about sexual assault.

Sexual harassment
  • Supervisor or manager
  • Human Resources
  • Harassment and Diversity Contact Officer
  • Associate Director (Inclusion, Safety and Employee Relations) (Human Resources)
  • Diversity and Inclusion Coordinator (Human Resources)
           

 

Further information

The University also has a range of further information about sexual harassment.

Discrimination and harassment concerns
  • Supervisor or manager
  • Human Resources
  • Harassment and Diversity Contact Officer
  • Union representative
  • Queensland Anti-Discrimination Commission
Workplace health and safety concerns
  • Supervisor or manager
  • Safety and Wellbeing team (Human Resources)
Performance issues
  • Supervisor or manager
  • Human Resources
Conflict of interest
  • Supervisor or manager
  • Director, Integrity & Professional Conduct
  • Human Resources

Further information

The University also has a range of further information about conflicts of interest.

Research misconduct and/or ethics
  • Supervisor or manager
  • Executive Dean, Head of School and/or Centre Director
  • Director, Office of Research 
Student complaint
Public interest disclosure
  • Supervisor or manager
  • Head of Division, Faculty or Section
  • PID Coordinator (Director, Integrity and Professional Conduct)
  • Director (Audit and Risk)
  • Human Resources
  • Vice-Chancellor
  • Council member 
  • State Ombudsman 

Further information

The University also has a range of further information about public interest disclosures (PID).

Corrupt conduct
  • Vice-Chancellor
  • Human Resources
  • Crime and Corruption Commission

You are also reminded that support and assistance is always available through USQ's Employee Assistance Program.