ICT Service desk
The ICT Service Desk provides support and assistance to you in the following areas:
- logging in (from home and on campus)
- course discussion
- usernames and passwords
- Student Email Accounts (UMail)
- Computer lab hardware and software issues
Telephone: +61 7 4631 1900
Telephone hours: 8.00am - 5.00pm (AEST) Monday to Friday
Facsimile: +61 7 4631 2798
Please note that if you call us and receive the voicemail service, please leave a message (along with your name, student number, phone number, as well as the nature of the problem) so that your query can be dealt with as soon as possible.
|Toowoomba campus||Hub||R Block|
|Springfield campus||Library Desk||A Block Lv1|
|Ipswich campus||Library Bld||H Block Lv2|
Hours: The ICT Service Desk at each campus is generally manned between 10.00am – 2.00pm (Extended hours during busy periods)
If you are an external student, and require additional support, we are able to assist you via remote access.
Please note: This service does not include assistance with diagnosis of student or staff personal computers or mobile devices related problems or non USQ systems related problems.