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My eQuals

What is My eQuals?

My eQuals is a joint initiative between Australian and New Zealand universities to develop a shared digital platform for the hosting and authentication of digital academic records, such as academic transcripts, testamurs and Australian Higher Education Graduation Statements (AHEGS).

There are benefits for students, and benefits for employers.

You can confidently access and share digital graduation documents in a secure online environment where you control who has access to view these documents. The security features of My eQuals ensure your information is kept safe.

These Australian and New Zealand Universities have committed to My eQuals and digital documents.

Your My eQuals login

A step-by-step guide is available

Who can get digital graduation documents?

  All new graduates since S2 2017
  • within 72 hours of receiving your Congratulations Graduand! email, you’ll automatically receive two emails to your UMail with links to access your free-of-charge digital Official Academic Transcript and free-of-charge digital Australian Higher Education Graduation Statement (AHEGS) accessible via the secure My eQuals portal.
  • you’ll automatically receive your free-of-charge digital testamur through My eQuals after conferral which takes place at your graduation ceremony, or if you didn’t attend a ceremony, soon after the first ceremony of the season.

Most past graduates (alumni) can purchase digital graduation documents for a fee. Check and see if digital documents are available to you: 

 Document Available to graduates
Testamur From & inclusive of 1992
Official Academic Transcript
From & inclusive of 1992
AHEGS From & inclusive of S2, 2010

How much does it cost?

Document  2020 digital document  2020 print document 
Testamur 
AUD60.00 (free for new graduands) 
AUD120 plus*
Official Academic Transcript  AUD15.00 (free for new graduands)  AUD25 plus*
AHEGS  AUD15.00 (free for new graduands)  AUD30 plus*
*AUD10 Australia Post (parcel not including a testamur), AUD15 Registered Post within Australia (parcel including a testamur), AUD30 International Courier. 

Print Official Academic Transcripts and print AHEGS can be purchased online for a fee via UConnect > Student Centre > Online Request tile > Official Transcript/AHEGS.

My eQuals

Watch our video to learn about My eQuals.

Online

  1. Log onto UConnect > Student Centre > Finances > Make a payment menu item.
  2. Select the "Pay all charges" button or input the amount you wish to pay for each account. Click "Confirm" to continue. 
  3. Enter the payment details and click "Submit".
  4. Once the payment has been successfully processed, a Payment Summary will be issued. Students should save or print a copy of this as USQ does not issue receipts for online payments. 

Phone

  1. Phone USQ Financial Services on +61 7 4631 2583.
  2. You will need to have ready your  student number, credit card number, card holder name, card expiry date and balance owing.

BPay

This service is available only if you have an Australian bank account.

  1. Contact your participating Bank, Credit Union or Building Society to make this payment from your cheque, savings or credit card account. 
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. Ensure you note the receipt number quoted at the end of the transaction processing as this is your official receipt. 

POSTbillpay

  1. Log in to POSTbillpay
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. The receipt number quoted at the end of your transaction is your official receipt. 
  4. Australia Post will not charge you for this service, however you may incur charges from your Internet Service Provider and your Financial Institution. 

Should you experience any problems using this service, please contact POSTbillpay directly. 

  1. Contact USQ Financial Services via telephone, +61 7 4631 2583 or email debtors@usq.edu.au to obtain USQ's bank account details.
  2. Contact your bank to arrange for the ability to transfer funds directly from your account into USQ's account via the internet. 
  3. When transferring funds, ensure you record your name and student number on the transaction so that your payment can be applied to your account.