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Graduate Response

The online Graduate Response will not appear in your Student Centre until you’ve received your official email and are 'eligible to graduate'.

Semester 2 2020 graduands must complete the online Graduate Response immediately once you receive your Congratulations Graduand! email. 

How to complete the Graduate Response

Step-by-step instructions are available

Register for ‘Mail’

Complete your online Graduate Response available via UConnect > Student Centre > Graduations tile - simply select 'Mail my testamur' urgently.

If you have tried to register for a graduation ceremony by mistake but have not yet hit SUBMIT, use the above Step by Step Instructions. The Change Pending Registration instruction on page 12 will enable you to register for Mail my Testamur.

For Semester 2 2020 graduates:

  • Your free digital testamur will be issued on Thursday 10 December 2020 and available in the secure My eQuals portal within 24-48 hours
  • Your free print testamur will be sent out in February/March 2021 via Registered Mail (Australia) or courier (overseas) to your Student Centre Mailing Address, or if you've studied with a USQ Education Partner, they will contact you once they've received your testamur from the Graduations Office. (Due to COVID-19 some deliveries may be impacted)

Payment details

Online

  1. Log onto UConnect > Student Centre > Finances > Make a payment menu item.
  2. Select the "Pay all charges" button or input the amount you wish to pay for each account. Click "Confirm" to continue. 
  3. Enter the payment details and click "Submit".
  4. Once the payment has been successfully processed, a Payment Summary will be issued. Students should save or print a copy of this as USQ does not issue receipts for online payments. 

Phone

  1. Phone USQ Financial Services on +61 7 4631 2583.
  2. You will need to have ready your  student number, credit card number, card holder name, card expiry date and balance owing.

BPay

This service is available only if you have an Australian bank account.

  1. Contact your participating Bank, Credit Union or Building Society to make this payment from your cheque, savings or credit card account. 
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. Ensure you note the receipt number quoted at the end of the transaction processing as this is your official receipt. 

POSTbillpay

  1. Log in to POSTbillpay
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. The receipt number quoted at the end of your transaction is your official receipt. 
  4. Australia Post will not charge you for this service, however you may incur charges from your Internet Service Provider and your Financial Institution. 

Should you experience any problems using this service, please contact POSTbillpay directly. 

  1. Contact USQ Financial Services via telephone, +61 7 4631 2583 or email debtors@usq.edu.au to obtain USQ's bank account details.
  2. Contact your bank to arrange for the ability to transfer funds directly from your account into USQ's account via the internet. 
  3. When transferring funds, ensure you record your name and student number on the transaction so that your payment can be applied to your account.