Graduate response

The online Graduate Response will not appear in your Student Centre until you’ve received your official Congratulations Graduand! email and are 'eligible to graduate'. 

You must complete the Graduate Response by the deadline.

How to complete the Graduate Response

Step-by-step instructions are available

Register for ‘Mail’

Complete your online Graduate Response available via UConnect > Student Centre > Graduations tile - simply select 'Mail my testamur' instead of a ceremony before midnight Thursday 26 March 2020.

If you’ve already commenced (but not completed) registering for a graduation ceremony, you now need to follow the step-by-step instructions (see page 12 - Change Pending Registration) to complete the registration process.

For Semester 2 & Semester 3 2019 graduates:

  • Your free digital testamur will be issued in early-mid April 2020
  • Once campuses reopen to students, your free print testamur will be despatched to your mailing address, according to your Student Centre, or if you've studied with a USQ Education Partner, they will contact you once they've received your testamur from the Graduations Office. (This option is currently unavailable due to COVID-19)

 

 

Payment details

Online

  1. Log onto UConnect > Student Centre > Finances > Make a payment menu item.
  2. Select the "Pay all charges" button or input the amount you wish to pay for each account. Click "Confirm" to continue. 
  3. Enter the payment details and click "Submit".
  4. Once the payment has been successfully processed, a Payment Summary will be issued. Students should save or print a copy of this as USQ does not issue receipts for online payments. 

Phone

  1. Phone USQ Financial Services on +61 7 4631 2583.
  2. You will need to have ready your  student number, credit card number, card holder name, card expiry date and balance owing.

BPay

This service is available only if you have an Australian bank account.

  1. Contact your participating Bank, Credit Union or Building Society to make this payment from your cheque, savings or credit card account. 
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. Ensure you note the receipt number quoted at the end of the transaction processing as this is your official receipt. 

POSTbillpay

  1. Log in to POSTbillpay
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. The receipt number quoted at the end of your transaction is your official receipt. 
  4. Australia Post will not charge you for this service, however you may incur charges from your Internet Service Provider and your Financial Institution. 

Should you experience any problems using this service, please contact POSTbillpay directly. 

  1. Contact USQ Financial Services via telephone, +61 7 4631 2583 or email debtors@usq.edu.au to obtain USQ's bank account details.
  2. Contact your bank to arrange for the ability to transfer funds directly from your account into USQ's account via the internet. 
  3. When transferring funds, ensure you record your name and student number on the transaction so that your payment can be applied to your account.